Changing Agent Status, Signing In & Out; Agent-Related Activities - AT&T MERLIN LEGEND Release 3.1 Calling Group Supervizor's Manual

Agent-Related Activities

Changing Agent Status
To program Available or Unavailable buttons:
See Programming Buttons, p. 9.
To change agent status, enter supervisor mode
(see p. 10). If the call volume requires more
agents, you can then sign additional agents
into your group.
MLX Display Consoles
To sign an agent in or out:
1. Press the programmed Available or
Unavailable button,
OR
Press the Feature button and select ES2
On [ ES2On ] for Available or ES Off [ ESOff ]
for Unavailable.
2. Press the programmed Agent button
labeled with the agent's name,
OR
Press the DSS button labeled with the
agent's name.
Analog Multiline Consoles
To sign an agent in or out:
1. Press the programmed Feature button and
dial 762 for Available or 760 for Unavailable.
2. Press the programmed Agent button
labeled with the agent's name,
OR
Press the DSS button labeled with the
agent's name.
Copyright © 1996, Lucent Technologies. MERLIN LEGEND, MLX-20L and MLX-28D are registered trademarks of
Lucent Technologies.
Signing In & Out
To program an Available/Unavailable
button:
See Programming Buttons, p. 9.
An agent signs (or logs) in and out in one of
two ways:
• By using a feature code.
• By pressing a programmed Available/
Unavailable button that changes the
current status. Agents must not use this
button during a call or the call may be
disconnected.
The use of the feature code varies according to
the type of agent telephone.
To sign in or out:
• On multiline phones, the agent presses
the Feature button and dials 44 to sign
in and 44 to sign out.
• On single-line phones, the agent dials
#44 to sign in and # 44 to sign out.
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