Table of Contents
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Feature Finder
This table shows where to look for information about performing specific telephone activities. There are
many features available besides those described here. See your operator's guide for more information.
If you want to ...
Change the method the system uses to distribute
calls to agents.
Provide a recorded announcement to callers waiting
in a queue for an available agent.
Change the number of calls or the length of time that
calls can wait in the queue before the overflow calls are
handled elsewhere.
Be notified when the number of callers waiting in
the queue exceeds a programmed amount.
Be notified by a strobe light when the number of
callers waiting in the queue exceeds a programmed
amount.
Send calls to another group or QCC operator when
the limit of waiting calls is reached.
Allow inside callers to send messages to a group.
Automatically change an agent's status from
Available to Unavailable when he or she doesn't
answer in 5 rings.
Allow unanswered calls to ring at an agent phone
until the caller hangs up.
After a power failure, automatically log in equipment
such as data stations or fax machines.
See a record of information about group calling
totals, types, and more.
Monitor the availability status of an agent.
Then
After reading Hunt Type, p. 7, speak to your
system manager.
See Delay Announcement, p. 6. One
announcement machine can be shared by
more than one group.
See Overflow Threshold, p. 7, then speak to
your system manager.
See Monitoring Calls in Queue, p. 10.
See Calls-in-Queue Alert, p. 6, and then
speak to your system manager.
See Overflow Receivers, p. 7.
See Message-Waiting Receiver, p. 7.
See Auto Login & Auto Logout, p. 6.
Check with your system manager about
getting an SMDR Direct Group Calling
Information report.
See Agent-Related Activities, p. 11.
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