Trouble Shooting; Water Consumption - Candy Activa User Instructions

Trouble shooting

What might be the cause of...
Defects you can remedy yourself
Before calling GIAS Service for technical advice please run through the following checklist. A
charge will be made if the machine is found to be working or has been installed incorrectly or
used incorrectly.If the problem persists after completing the recommended checks, please call
the GIAS Service, they may be able to assist you over the telephone.
PROBLEM CAUSE
1. Does not work on any
Plug not in socket.
programme Not switched on.
Power failure.
Fuse blown.
Door open.
RCD tripped (trip switch)
Has the Delay start been set.
2. Does not fill with water See cause 1.
Water supply turned off.
Programme selector not correctly positioned.
3. Water does not drain away Kink in discharge hose.
Foreign bodies in filter
The machine has been plumbed in incorrectly.
4. Water on floor around the Leaking gasket between tap and water inlet hose.
washing machine Strand of clothing or dirt between door rubber
gasket and door glass.
Incorrect plumbing.
5. Does not spin Water has not yet drained away.
"Spin Cancel" option selected
(certain models only).
Unbalanced load.
6. Machine vibrates a lot Washing machine not completely level.
during spin Load not distributed evenly.
Transit brackets not removed.
7. Door will not open Two minutes have not elapsed since the
programme finished.
8. Display reads error
0, 1, 5, 7, 8, 9
9. Display reads error 2 No water fill.
10. Display reads error 3 No pump out.
11. Display reads error 4 Machine overfilled with water.
REMEDY
Plug it in.
Switch on.
Check and refer to "Power Failure" section.
Check.
Close door.
Reset RCD.
Check.
Check.
Turn on water supply.
Position programme selector correctly.
Straighten discharge hose.
Examine filter.
Check installation.
Replace gasket and tighten connection.
Re-load the machine and keep rubber door
gasket/door glass clean.
Check plumbing.
Wait a few minutes for machine to empty.
Check.
Rearrange load evenly.
Adjust the special adjustable feet.
Rearrange the laundry evenly.
Remove transit brackets (see installation section).
Wait two minutes.
– Call service.
Check water supplies are on.
Check drain is clear.
Check drain hose is not kinked.
Turn off water supply to machine.
Call service.
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It is unlikely that water will be visible in the drum!
This is due to the latest technology that achieves the
same standard of washing and rinsing but with far less

water consumption.

Note:
The use of environmentally-friendly, phosphate-free detergents (check detergent information
on pack) can have the following effects:
– waste water from rinsing may be cloudier because of the presence of a white powder
(zeolites) held in suspension, without the rinse performance being adversely affected;
– presence of white powder on laundry after washing, which is not absorbed by the fabric
and does not alter the colour of the fabric.
– The presence of foam in the final rinsing water is not necessarily an indication of poor rinsing.
– Carrying out more rinse cycles does not serve any purpose in such cases.
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