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AltiWeb
AltiServ Contact Center 5.0/AltiContact Manager 5.0 integrates VoIP,
Auto Attendant, and Microsoft Internet Information Services (IIS) to
provide the AltiWeb feature, which allows internet users to talk to an
extension via VoIP and share web pages.
New in Version 5.0
•
Web Call Back - allows a web surfer to make a call back request
through AltiContact Manager to connect an agent with this customer.
This feature does not require NetMeeting but can only be used in
conjunction with AltiContact Manager's Multi-Media Queue (a Queue
Management API).
•
URL Push - allows a web surfer to push or share a URL using a web
call back request or with a NetMeeting web call.
System Requirements
•
Client/Server System only: AltiServ Contact Center 5.0 or
AltiContact Manager 5.0 running on Windows 2000 or Windows NT
•
Client System: Microsoft Internet Explorer 5.5 or better, or Netscape
4.7 or better, NetMeeting 3.01, and Sound Card
•
Web Server: Microsoft Internet Information Services (IIS) 4.0/5.0
License Requirements
AltiWeb 5.0 requires the AltiWeb Server License.
AltiWeb
AltiWeb
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