Altigen AltiConsole 4.5 User Manual page 39

Here's an example of the Workgroup window:
Figure 8. Workgroup window
To specify workgroup call queues to monitor:
• In the Unmonitor list, highlight the workgroup number whose queue
you want to monitor and click Add (or Add All for all workgroup
numbers) to place it in the Monitor List.
• In the Monitor list, highlight the workgroup number whose queue you
don't want to monitor and click Remove (or Remove All for all
workgroups) to place it in the Unmonitor List.
Queued calls for the workgroups in the Monitor List will appear in your
AltiConsole main window; queued calls for the workgroups in the
Unmonitor List will not appear in your AltiConsole main window, even
though you are a member of that workgroup.
To have AltiConsole alert you when a call comes into a workgroup
queue:
• Check this option at the bottom of the Workgroup window. Only calls
coming into the workgroups in the Monitor List will cause AltiConsole
to alert you, via a screen pop and a beep.
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