Appendix D Troubleshooting - AT&T CL81109 User Manual

Appendix D
Troubleshooting
If you have difficulty with your phone, please try the suggestions below. For
Customer Service, visit our website at
1 (800) 222-3111
My phone doesn't
work at all.
I cannot get a dial
tone.
. In Canada, dial
• Make sure the power cord is securely plugged in.
• Make sure you plug the battery connector securely into
the cordless handset.
• Make sure you plug the telephone line cord securely
and firmly into the telephone base and the telephone
wall jack.
• Charge the battery in the cordless handset for at least
16 hours. For optimum daily performance, return the
cordless handset to the telephone base or charger
when not in use.
• If the battery is depleted, it might take approximately
30 minutes to charge the handset before it shows LOW
BATTERY, refer to the table on page 7 for details.
• Reset the telephone base. Unplug the electrical power.
Wait for approximately 15 seconds, then plug it back in.
Allow up to one minute for the cordless handset and
telephone base to reset.
• You may need to purchase a new battery. Please refer
to Battery installation & charging in this user's manual
on pages 7-8.
• First try all the suggestions above.
• Move the cordless handset closer to the telephone
base. You might have moved out of range.
• If the previous suggestions do not work, disconnect the
telephone base from the telephone jack and connect to
a different phone. If there is no dial tone on that phone
either, the problem is in your wiring or local service.
Contact your telephone service provider.
• Your line cord might be malfunctioning. Try installing a
new line cord.
www.telephones.att.com
1 (866) 288-4268
42
or call
.