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Troubleshooting
Use the following procedure as a guide for computer problems.
Note: The diagnostic tests are intended to test only Acer products. Non-
Acer products, prototype cards, or modified options can give false
errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the
diagnostic test or by repeating the same operation.
Note: To run the diagnostics, refer to "Running the Diagnostics"..
Symptoms (Verified)
Power failure. (The power indicator
does not go on or stay on.)
POST does not complete. No beep or
error codes are indicated.
POST beeps, but no error codes are
displayed.
POST detected an error and displayed
numeric error codes.
The diagnostic test detected an error
and displayed a Spare Part code.
Other symptoms (such as LCD display
problems).
Symptoms cannot be re-created
(intermittent problems).
Diskette Drive Check
Do the following to isolate the problem to a controller, driver, or diskette. A
write-enabled, diagnostic diskette is required.
Note: Make sure that the diskette does not have more than one label
attached to it. Multiple labels can cause damage to the drive or
cause the drive to fail.
Chapter 4
C h a p t e r 4
Go To
"Power Systems CheckCheck".
"Symptom-to-Spare Part Index", and
then use the No Beep Symptoms table.
"Symptom-to-Spare Part Index", and
then use the Beep Symptoms table.
"Symptom-to-Spare Part Index", and
then use the Numeric Error Codes
table.
"Running the Diagnostics".
"Symptom-to-Spare Part Index", and
then use the Other Symptoms table.
Use the customer-reported symptoms
and go to "Symptom-to-Spare Part
Index".
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