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HP MediaSmart Server User's Guide
HP will ship approved replacement parts directly to you to fulfill your HP Hardware
Product warranty service. This will save considerable repair time. After you contact the
HP Technical Support Center and the fault diagnosis identifies that the problem can be
fixed using one of these parts, a replaceable part can be sent directly to you. Once the part
arrives, replace the defective part pursuant to the provided instructions and
documentation. If further assistance is required, call the HP Technical Support Center,
and a technician will assist you over the phone. In cases where the replacement part must
be returned to HP, you must ship the defective part back to HP within a defined period of
time, normally thirty (30) days. The defective part must be returned with the associated
documentation in the provided shipping material. Failure to return the defective product
may result in HP billing you for the replacement.
With a customer self repair, HP will pay all shipping and part return costs and determine
the courier/carrier to be used. If customer self repair applies to you, please refer to your
specific HP Hardware Product announcement. You can also obtain information on this
warranty service on the HP Web site at:
http://www.hp.com/support
Pickup and Return Warranty Service
Your HP Limited Warranty may include a pickup and return warranty service. Under the
terms of pickup and return service, HP will pick up the defective unit from your location,
repair it, and return it back to your location. HP will incur all repair, logistics, and
insurance costs in this process.
Carry-in Warranty Service
Under the terms of carry-in service, you will be required to deliver your HP Hardware
Product to an authorized service location for warranty repair. You must prepay any
shipping charges, taxes, or duties associated with transportation of the product to and
from the service location. In addition, you are responsible for insuring any product
shipped or returned to an authorized service location and assume risk of loss during
shipping.
Service Upgrades
HP has a range of additional support and service coverage for your product that can be
purchased locally. However, some support and related products may not be available in
all countries/regions. For information on availability of service upgrades and the cost for
these service upgrades, refer to the HP Web site at:
http://www.hp.com/support
Options Limited Warranty, Software and Digital Content
Your Options Limited Warranty is a one (1) year (HP Options Limited Warranty Period)
parts replacement warranty on any HP branded or Compaq-branded options (HP
Options). If your HP Options are installed in an HP Hardware Product, HP may provide
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