Printhead Service Check; Transfer Roll Service Check - Dell 2330d - Laser Printer B/W Service Manual

Print quality problems (Continued)
Problem
Unexpected
characters print, or
characters are
missing.
Jobs are not printing,
and an error message
is displayed.
While in PostScript 3
emulation, the printer
is flushing data (an
error message is
displayed).

Printhead service check

FRU
Printhead
Note: New printhead
must be aligned. See
"Printhead assembly
electronic
adjustment" on
page 3-16.

Transfer roll service check

FRU
Transfer roll
Cause / action
• Ensure correct printer driver is being used.
• Select hex trace mode to determine what the problem is.
• Restore factory defaults.
• Make sure the parallel cable or USB cable is firmly plugged in at the back of the printer.
• The printer is waiting for an appropriate command.
• Make sure the print cartridge assembly is installed properly.
• Make sure the printer front cover is closed.
• Ensure the correct PostScript driver is being used.
• The printer doesn't have enough memory to print the job. Install more memory.
Action
Turn the printer off.
Disconnect the printhead cables from J8 and J100 on the controller board.
Turn the printer on with the front door closed.
On the controller board, verify +5 V dc on pin 10 at J8 and +5 V dc on pins 1, 2, and 3 at
J100.
Verify grounds on pins 2, 4, and 7 at J8 and on pin 4 at J100.
• If voltages or grounds are incorrect, then check the controller board. See
board service check" on page 2-22
• If voltages are correct, then replace the printhead (comes with cables).
Action
Note: Do not touch the transfer roll except at its ends. Place a sheet of paper over the roll to
prevent damage from finger oils or hand lotion.
Check the springs in the left and right transfer roll bearings. Do not try to move the left
spring. The bearing assemblies should support the transfer roll, applying evenly distributed
forces to the PC drum.
Replace the transfer roll assembly if the springs or bearings show signs of damage, or
fatigue.
Inspect the transfer roll for signs of wear, damage or contamination.
Replace as necessary.
for more information.
Diagnostics information
"Controller
2-37