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4 Troubleshooting
This chapter helps you identify and solve problems that might occur while you are using the
system.
For any problem that you are encountering, first ensure you are using the latest firmware and files.
Firmware upgrades include updates for BIOS and the hot-swap controller (HSC). See
Information and
Software" for a link to the software updates. In addition to the server firmware and
files, also update any drivers used for components you have installed in your system, such as video
drivers, network drivers, and SCSI drivers.
Intel provides a package called the "Platform Confidence Test" that may help with your
diagnostics. See
"Additional Information and
If you are unable to resolve your server problems on your own, see
Resetting the System
Before going through in-depth troubleshooting, attempt first to perform reset your system using one
of the methods below.
To do this:
Soft boot reset to clear the system memory and reload the operating system.
Clear system memory, restart POST, and reload the operating system.
Cold boot reset. Turn the system power off and then on. This clears system memory,
restarts POST, reloads the operating system, and halts power to all peripherals.
Problems following Initial System Installation
Problems that occur at initial system startup are usually caused by an incorrect installation or
configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is
with a specific software application, see
First Steps Checklist
Is AC power available at the wall outlet?
Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis and at the
AC source.
Are all cables correctly connected and secured?
Are the processors fully seated in their sockets on the server board?
Are all standoffs in the proper location and not touching any components, causing a potential
short?
Are all add-in PCI boards fully seated in their slots on the server board?
Are all jumper settings on the server board correct?
Are all jumper and switch settings on add-in boards and peripheral devices correct? To check
these settings, refer to the manufacturer's documentation that comes with them. If applicable,
ensure that there are no conflicts—for example, two add-in boards sharing the same interrupt.
Intel Server Board SE7320SP2 / SE7525GP2 User Guide
Software" for a link to this software.
"Problems with Newly Installed
"Additional
"Getting
Help" for assistance.
Press:
<Ctrl+Alt+Del>
Reset button
Power off/on
Application Software."
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