Troubleshooting The Usb Driver Installation - Canon PowerShot A20 Software Starter Manual

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Troubleshooting the USB Driver Installation

Check This First
1. Is the camera connected to the computer correctly?
Refer to Where to Find Instructions for Attaching Your Camera to a
Computer (
2. Is the camera power on?
3. Is the battery charge sufficient?
We suggest that you use the AC adapter to power a camera connected to a
computer.
You will not be able to check the USB driver status if there is a problem with any of the
items above.
If the "Add New Hardware Wizard" (in Windows 2000 it is the "Found New Hardware
Wizard") appears while performing any of the steps above, click the wizard's [Cancel]
button, disconnect the camera and computer, and reinstall the USB driver using the
procedures in the Installing the USB Driver section (
If the three potential problems above are OK, first uninstall the USB driver with the
procedures below before reinstalling it according to the instructions in the Installing the
USB Driver section. (
Refer to the "Installing and uninstalling the WIA driver" to uninstall the
WIA driver (
Uninstalling the USB Driver from Windows 98
Check the USB Driver Status
• Does your camera model name or icon appear in the "Scanners and Cameras
Properties dialog in Windows 98 or Windows 2000, or the [Scanners and
Cameras] folder in Windows Me?
Display the "Scanners and Cameras Properties" dialog with the following steps.
1. Connect the camera to the computer with the USB cable.
2. Click the [Start] menu and select [Settings] and [Control Panel].
3. Double-click the [Scanners and Cameras] icon or folder.
In Windows Me, the name of the installed cameras or scanners will display.
p. ii) for connection instructions.
p. 9)
p. 10).
Check to see if your camera model appears here.
The names of scanners and other devices for which
drivers have already been installed will show in this
window.
p. 9).