Troubleshooting - VTech CS6124 User Manual

Access the answering system remotely
. Dial your telephone number from any touch-tone telephone.
2. When the system plays your announcement, enter the two-digit remote code.
The preset code is 19.
3. Then you can enter one of the following remote commands.
Command
1
2
3
33
4
44
5
*5
6
*7
8
0
Hang up or press 8 to end the call.
4.

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For
customer service, visit our website at www.vtechcanada.com or call  (800) 267-7377.
My telephone does not work at all.
• Make sure the battery is installed and charged correctly. For optimum daily performance,
return the handset to the telephone base after use.
• Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.
• Make sure the telephone line cord is plugged firmly into the telephone base and the wall jack.
• Unplug the electrical power to the telephone base. Wait for approximately 5 seconds, then plug
it back in. Allow up to one minute for the cordless handset and telephone base to synchronize.
• Charge the battery in the handset for up to 6 hours.
• If the battery is completely depleted, it may take up to 30 minutes to charge the handset
before Low battery appears on the screen.
• Remove and install the battery again. If that still does not work, it may be necessary to
purchase a new battery.
• Disconnect the telephone base from the telephone wall jack and plug in a working telephone.
If the other telephone does not work, the problem is probably in the wiring or the telephone
service. Contact your telephone service provider.
There is no dial tone.
• Try all the above suggestions.
• Move the handset closer to the telephone base. It may be out of range.
• The telephone line cord may be defective. Install a new telephone line cord.
• Disconnect the telephone base from the telephone wall jack and connect a different
telephone. If there is no dial tone on this telephone either, the problem is in your wiring or
telephone service. Contact your telephone service provider.
I cannot dial out.
• Try all the above suggestions.
• Make sure there is a dial tone before dialing. It is normal if the handset takes a second or
two to synchronize with the telephone base before producing a dial tone. Wait an extra
second before dialing.
• If other telephones in your home are having the same problem, the problem is in the wiring or
local telephone service. Contact your telephone service provider (charges may apply).
• Eliminate any background noise. Mute the cordless handset before dialing, or dial from
another room in your home with less background noise.
Not registered appears on the handset and it does not work at all.
• The handset may be deregistered from the telephone base. Follow the steps below to
register the handset to the telephone base.
. Remove the handset from the telephone base.
2. Press and hold /FIND HANDSET on the telephone base for about four seconds until the
red IN USE light turns on.
3. Then press # (pound key) on the handset. It displays Registering... and it takes about 60
seconds to complete the registration. The handset displays Registered for a few seconds
and you hear a confirmation tone when the registration process completes.
Low battery shows on the handset screen.
• Place the handset in the telephone base for recharging.
• Remove and install the battery again and use it until fully depleted, then charge the handset
in the telephone base for up to 6 hours.
• If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery does not
accept charge.
Make sure the handset is placed in the telephone base correctly. The CHARGE light on the
•
handset should be on.
• Remove and install the battery again, then charge for up to 6 hours.
• If the handset is in the telephone base but the CHARGE light on the handset is not on, refer
to The charge light is off below.
Play all messages.
Play only new messages.
Delete the current message (during playback).
Delete all old messages.
Repeat the current message (during playback).
Skip to the previous message (during playback).
Stop.
Hear a list of remote commands.
Skip to the next message (during playback).
Record a new announcement.
End the call.
Turn the answering system on or off.
Function
9