Obtaining Warranty Support - HP NetStorage 6000 User Manual

NetStorage 6000 Warranty Information

Obtaining Warranty Support

Obtaining Warranty Support
Note
B-3
Diagnose the Problem
1
If you encounter difficulty with your HP NetStorage product, refer to
the Monitoring and Troubleshooting chapter of this User's Guide to
troubleshoot or identify the failing component in your product.
If you are unable to resolve your issue, log onto the HP Customer Care
Web Site at http://www.hp.com/support/NS6000 for additional
troubleshooting assistance. This site is frequently updated with the
latest troubleshooting tools, technical specifications, and driver and OS
upgrades - specific to your HP NetStorage product.
Access to some content may be limited to registered customers only. Refer
to Step 3 of Planning for Support for information on registering your
product.
Initiate a Service Request
2
If you are unable to resolve your problem using the tools provided by
HP, you may contact the HP Authorized Reseller who sold you your HP
NetStorage product or you may contact HP directly. If you are not sure
if your Reseller is authorized by HP to service your HP NetStorage
product, use the HP Service Locator to find a HP Authorized Support
Provider in your area. HP's Service Locator can be accessed at http://
www.hp.com/service_locator.
Should you choose to contact HP directly, please call the HP Customer
Care Center in your region, during the hours specified below, where a
HP Service Engineer will assist you with troubleshooting, placing part
orders or processing any on-site service requests that may result out of
your support experience.
Region
Canada
United States
Telephone Number
905-206-4663
970-635-1000
Hours of Operation
M-F, 6am-6pm MT
M-F, 6am-6pm MT