Appendix E: Troubleshooting And Error Codes; General Issues - HP NetStorage 6000 User Manual

Troubleshooting and Error Codes

General Issues

Troubleshooting and Error Codes
General Issues
E-1
Problem
The storage device
does not power on.
The Windows
environment does not
recognize the HP
NetStorage 6000
machine name.
The Windows
environment does not
see the HP NetStorage
6000 volumes or
directories.
•
Make sure the cables are connected correctly
and securely. The primary power cord needs to
be connected when power is turned on.
•
Cycle the power switch on and back on. This is
always required after a soft or remote
shutdown.
If you use machine names to define parameters
in the Configuration tab, you must map your IP
address to a machine name. Make sure:
• the addresses of the WINS servers are entered
in the Configuration tab under Network
Settings > Windows Settings.
• the Domain Name Server is entered in the
Configuration tab under Network Settings >
TCP/IP Settings.
•
these servers are running.
•
the system name on the HP NetStorage 6000
matches the entry on the DNS server.
•
Make sure the volumes or directories have the
been shared appropriately. Click the Storage
tab, then select File Volumes and view the file
volume summary.
•
Make sure there is no IP address conflict with
another computer. Click the Status tab, then
select Event Log and look for IP conflict
messages.
Appendix E
Solution