Hp Nas Va Warranty Information; Planning For Support; Obtaining Out-Of-Warranty Support - HP J3278B - SureStore CD-ROM Server/Tower 7 NAS Server User Manual

HP NAS VA Warranty Information

Planning for Support

Step 1 - Retain your Proof-of-Purchase
Support of your HP NAS VA solution is based on length of ownership. Please retain your original
proof-of-purchase (sales receipts). You may need this information should you have to contact HP
for post sales support. If you do not have a copy of your proof-of-purchase, please contact your
internal purchasing department.
Step 2 - Record Product and Serial Numbers
Please record the product number and product serial number for each major component in your
system and retain a copy of the information in a safe place. This helps us help you.
Step 3 - Register Your Product
If you did not register your product during the Setup & Installation process, it's not too late!
Registering your product is easy, only takes a few minutes, and brings you many benefits,
including:
The ability to customize your Proactive Notification Profile, specifying the kind of product
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or Service & Support updates you want HP to automatically send you in relation to this
product.
Receive personalized and more expedient technical web & telephone support customized
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to your product and its operating environment.
Access to driver & OS upgrades.
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Opportunity to participate in on-line Forums.
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Access to white papers & technical documents.
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Access to Troubleshooting Trees that help you diagnose and resolve your own support
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issues.
E-mail access to HP Support Engineers
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Step 4 - Warranty Upgrades (optional)
HP offers a variety of SupportPack products that provide you the opportunity to upgrade your
standard warranty. Please contact your HP Authorized Reseller or the HP Customer Support
Business Center at 1-800-743-8305 for information on upgrading your warranty.

Obtaining Out-of-Warranty Support

Step 1 - Diagnose the Problem
If you encounter difficulty with your HP NAS VA product, refer to the Monitoring and
Troubleshooting chapters of this User's Guide to troubleshoot or identify the failing component in
your product.
If you are unable to resolve your issue, log onto the HP Customer Care Web Site at
http://www.hp.com/support/nasva for additional troubleshooting assistance. This site is frequently
updated with the latest troubleshooting tools, technical specifications, driver and OS upgrades -
specific to your HP NAS VA.
Note: Access to some content may be limited to registered customers only. Refer to Step 3 of
Planning for Support for information on registering your product.
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