Lexmark Pinnacle Pro901 User Manual page 23

3
Select your printer.
A link to important firmware updates is usually posted on the product page.
C
HECK THE PRINTER CONNECTION
Make sure:
•
The printer is not connected to a computer that hosts printer sharing over a network.
•
The printer is not connected through Ethernet to a print server on the network.
• The printer is not connected to a computer via ad hoc connection.
C
HECK IF PRINTER SEARCH IS DISABLED
Printer search should be enabled for the computer to detect your printer.
Make sure the Search for my printer on my network check box is selected on the first screen of the Add Printer
Wizard.
T
URN OFF THE ROUTER
Wait one minute for the printer to re-establish the connection.
C
HECK YOUR NETWORK CONNECTION
Make sure your Ethernet or wireless connection is working, and that all devices are properly connected. For more
information, see "Printer cannot connect to the network" on page 19.
C I
HECK YOUR NTERNET CONNECTION
•
Make sure the printer and computer are each connected to a high-speed Internet connection.
You may need to configure proxy settings on the printer to enable it to connect to the Internet. For more
information, see "What is a proxy?" on page 35.
•
If your system has administrative restrictions, then change the restrictions to allow printer communication.
C MAC
HECK THE ADDRESS
If your network uses MAC address filtering, make sure that you include the MAC address of the printer in the MAC
address filter list. This will allow the printer to operate on the network.
M
AKE SURE THEROUTER IS NOT CONNECTED TO A
Most Virtual Private Networks allow computers to communicate with only the VPN and no other network at the
same time. Disconnect from the VPN, and then try connecting to your printer again.
C
HECK THE PRINTER NICKNAME
Make sure you are connecting to the right printer. A printer nickname is a unique name that you assign to your printer
so you can identify it on the network.
( )
ACCESS POINT AND TURN IT BACK ON
Tips and troubleshooting
V P N
IRTUAL RIVATE ETWORK
23
(VPN)