Important Information; Restoring Your Encryption Keys; Telephone Technical Support - IBM NetVista Special Instructions Manual

Important information

Restoring your encryption keys

Telephone technical support

Your system board, which contains an IBM embedded security subsystem, has
been replaced during servicing of your computer. If you have done all of the
following, you will not be able to log on:
v Downloaded and installed IBM Client Security Software version 5.x or earlier
v Enabled the IBM User Verification Manager (UVM) secure logon interface
v Had your system board replaced during servicing of your computer
To restore your security keys and regain access to your IBM embedded security
subsystem, follow the directions on the http://www.pc.ibm.com/qtechinfo/MIGR-
46112.html Web site.
If your computer requires a security key restoration, you will not be able to
download the utility from the Internet using the serviced computer. You must use
another computer to download the required utility.
If you cannot use another computer or cannot access the Web site to download the
utility, call the IBM HelpCenter
representative will guide you through a manual recovery of your system. Provide
reference code MIGR-46303 when you contact a service representative.
For the support telephone number and support hours by country, refer to the
following table. If the number for your country or region is not listed, contact your
IBM reseller or IBM marketing representative. Response time may vary depending
on the number and nature of the calls received.
Support 24 hours a day, 7 days a week
Canada (Toronto only)
Canada (all other)
U.S.A. and Puerto Rico
All other countries and regions
®
for further assistance. An IBM service
416-383-3344
1-800-565-3344
1-800-772-2227
Go to http://www.ibm.com/pc/support/, and
click Support Phone List.