HP Pavilion g6 Maintenance And Service Manual
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HP Pavilion g6 Maintenance And Service Manual

Notebook pc
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HP Pavilion g6 Notebook PC
Maintenance and Service Guide

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  • Page 1 HP Pavilion g6 Notebook PC Maintenance and Service Guide...
  • Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice ENWW...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................6 Right side ..........................6 Left side ..........................8 Display ..........................10 Top ............................11 TouchPad ....................... 11 Lights ........................12 Buttons and speakers ....................13 Keys - Windows systems ..................15 Keys - Ubuntu Linux systems ..................
  • Page 6 Service door ......................42 Optical drive ......................43 Hard drive ......................45 Replacing the hard drive ................47 Memory module ...................... 47 WLAN module ......................50 Keyboard ....................... 52 Top cover ....................... 57 Speakers ........................ 61 Power button board ....................62 TouchPad button board ....................
  • Page 7 Remove everything and reinstall Windows ............... 104 Recovering using HP Recovery Manager ..............105 What you need to know ................105 Using the HP Recovery partition to recover a minimized image (select models only) ..................... 105 Using HP Recovery media to recover ............106 Changing the computer boot order ............
  • Page 8 viii ENWW...

  • Page 9: Product Description

    Product description Category Description Product Name HP Pavilion g6 Notebook PC Processors 3rd Generation Intel® Core™ processors: Intel Core i7-3632QM processor (2.2 GHz, SC turbo up to 3.1 GHz, 1600 MHz/6 MB L3 cache, quad core, 35 W) Intel Core i5-3230M (2.6 GHz, SC turbo up to 3.1 GHz, 1600 MHz/3 MB L3 cache, dual core, 35 W) Intel Core i5-3210M processor (2.5 GHz, SC turbo up to 3.1GHz, 1600 MHz/3 MB...
  • Page 10 2048 MB total system memory (2048×1) Hard drives Supports 6.35 cm (2.5 in) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses Supports HP 3D Drive Guard Customer-accessible Serial ATA (SATA) Chapter 1 Product description ENWW...
  • Page 11 VGA camera (640x480 by 24 frames per second), fixed angle (no tilt), with activity light and single digital microphone Audio High-definition audio supports: Microsoft® Premium requirements with HP Altec Lansing speakers (2) SRS Premium Sound technology Ethernet Integrated 10/100 network interface card (NIC)
  • Page 12 Category Description External media card HP Multi-Format Digital Media Reader supports the following digital card formats: ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Secure Digital Extended Capacity (SDXC) Memory Card...
  • Page 13 Category Description Operating system Preinstalled: ● Windows® 8 Professional (64 bit) ● Windows 8 Standard (64 bit) ● Ubuntu Linux ● FreeDOS 1.0 Serviceability End-user replaceable parts: ● AC adapter ● Battery (system) ● Memory module ● Hard drive ● Optical drive ●...

  • Page 14: External Component Identification

    Hard drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. USB 2.0 port Connects an optional USB device. AC adapter light ●...
  • Page 15 Component Description Power connector Connects an AC adapter. Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Right side ENWW...

  • Page 16: Left Side

    Left side Component Description External monitor port Connects an external VGA monitor or projector. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 17 Component Description Audio-out (headphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. WARNING! To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.

  • Page 18: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

  • Page 19: Top

    TouchPad Component Description TouchPad on/off button Turns the TouchPad on or off. ● Lights Amber: The TouchPad is off. ● Off: The TouchPad is on. TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse.

  • Page 20: Lights

    Lights Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep/Suspend state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.

  • Page 21: Buttons And Speakers

    Buttons and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep/Suspend. ● When the computer is in the Sleep/Suspend state, press the button briefly to exit Sleep/Suspend.
  • Page 22 Component Description To learn more about your power settings: In Windows 8: ● From the Start screen, type power options. Click Settings, and then select Power Options from the options displayed. In Ubuntu Linux: ● Click the System menu icon at the far right of the top panel, and then click System Settings >...

  • Page 23: Keys - Windows Systems

    Keys - Windows systems Component Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with the key. Windows 8 logo key Displays the Windows Start menu. Action keys Execute frequently used system functions. Windows 8 applications key Displays the App bar.

  • Page 24: Keys - Ubuntu Linux Systems

    Keys - Ubuntu Linux systems Component Description Displays system information when pressed in combination with the key. Operating system logo key Displays the Operating system menu. Action keys Execute frequently used system functions. Operating system applications key Displays a shortcut menu for items beneath the cursor. Integrated numeric keypad Set at the factory to function like an external numeric keypad.

  • Page 25: Bottom

    Bottom Component Description Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay. Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 26: Illustrated Parts Catalog

    Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located in the battery bay of the computer. Component Description Product name The name affixed to the front of the computer. Serial number (s/n) An alphanumeric identifier that is unique to each product.

  • Page 27: Computer Major Components

    Computer major components ENWW Computer major components...
  • Page 28 Item Description Spare part number 39.6-cm (15.6-in) High Definition (HD), LED, BrightView (1366×768) display assembly: NOTE: For more information on the display assembly internal component spare part information, see Display assembly components on page Keyboard (includes keyboard cable): Keyboards for Windows 8 with black finish: ●...
  • Page 29 Item Description Spare part number ● For use in Northwest Africa 699497-FP1 Keyboards for Windows 8 with white finish: ● For use in the United States 699498-001 ● For use in the United Kingdom 699498-031 ● For use in Germany 699498-041 ●...
  • Page 30 Item Description Spare part number Power button board (includes cable) 683549-001 TouchPad LED board (includes cable) 684061-001 TouchPad button board (includes cable) 683548-001 Speaker assembly (includes cable) 681821-001 System board (includes replacement thermal material): ● For use only with computer models equipped with 1 GB of dedicated switchable 710874-601 discrete video memory, Intel Core i3-3110M processor, and Windows 8 Professional ●...
  • Page 31 Item Description Spare part number ● Intel Core i7-3632QM (2.2 GHz, SC turbo up to 3.1 GHz, 1600 MHz/6 MB L3 701658-001 cache, quad core, 35 W) ● Intel Core i5-3230M (2.6 GHz, SC turbo up to 3.1 GHz, 1600 MHz/3 MB L3 711903-001 cache, dual core, 35 W) ●...
  • Page 32 Item Description Spare part number (17) Base enclosure 708302-001 (18) Hard drive: Supports the following 9.5 mm, 6.35 cm (2.5 in) SATA hard drives: ● 1 TB, 5400 rpm, 9.5 mm 676521-001 ● 750 GB, 7200 rpm 633252-001 ● 750 GB, 5400 rpm 633250-001 ●...

  • Page 33: Display Assembly Components

    Display assembly components Item Description Spare part number Display bezel 681806-001 Webcam/microphone module HD 703461-001 Display hinge kit (includes left and right display hinges and brackets) 681812-001 39.6 cm (15.6-in) high-definition, BrightView LED display panel 681817-001 Wireless antenna (includes wireless antenna transceivers and cable) 681813-001 Display cable (included in the Display Cable Kit) 681808-001...

  • Page 34: Mass Storage Devices

    Mass storage devices Item Description Spare part number Optical drive (12.7 mm, SATA, fixed, includes bezel and bracket) ● Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 681814-001 ● DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 681815-001 ● Optical drive cable 682742-001 Hard drive Supports the following 9.50 mm, 6.35 cm (2.50 in) SATA hard drives:...

  • Page 35: Miscellaneous Parts

    Miscellaneous parts Description Spare part number HP Smart AC adapter: ● 90-W HP Smart AC adapter (PFC, EM, 3-wire) 693713-001 ● 90-W HP Smart AC adapter (PFC, 3-wire) 693712-001 ● 65-W HP Smart AC adapter (non-PFC, 3-wire) 693711-001 ● 65-W HP Smart AC adapter (RC/V, EM, 3-wire) 693710-001 Power cord, AC, 3-wire, black, 1.83-m:...

  • Page 36: Sequential Part Number Listing

    Sequential part number listing Spare part Description number 490371-001 Power cord, AC, 3 wire, black, 1.83 m for use in North America 490371-011 Power cord, AC, 3 wire, black, 1.83 m for use in Australia 490371-021 Power cord, AC, 3 wire, black, 1.83 m for use in Europe 490371-031 Power cord, AC, 3 wire, black, 1.83 m for use in the United Kingdom and Singapore 490371-081...
  • Page 37 Spare part Description number 676359-001 Intel Core i5-2450M processor (2.50 GHz, turbo up to 3.10 GHz; 1333 MHz/3 MB L3 cache, dual core, 35 W; includes replacement thermal material) 676521-001 1 TB, 5400 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard drive bumpers, bracket, or cable) 676785-001 Pentium B970 processor (2.3 GHz, 1333 MHz/2 MB L3 cache, dual core, 35 W)
  • Page 38 RA FM2 bgn 1x1 WW Wireless Card 692428-001 Intel Pentium B980 processor 2.4 GHz processor (1333 MHz/2 MB L3 cache, dual core, 35 W) 693710-001 65-W HP Smart AC adapter (RC/V, EM, 3-wire) 693711-001 65-W HP Smart AC adapter (non-PFC, 3-wire) 693712-001...
  • Page 39 Spare part Description number 693713-001 90-W HP Smart AC adapter (PFC, EM, 3-wire) 699497-001 Windows 8 keyboard for use in the United States, black (includes cable) 699497-031 Windows 8 keyboard for use in the United Kingdom, black (includes cable) 699497-041...
  • Page 40 Spare part Description number 699498-051 Windows 8 keyboard for use in France, white (includes cable) 699498-061 Windows 8 keyboard for use in Italy, white (includes cable) 699498-071 Windows 8 keyboard for use in Spain, white (includes cable) 699498-131 Windows 8 keyboard for use in Portugal, white (includes cable) 699498-141 Windows 8 keyboard for use in Turkey, white (includes cable) 699498-151...
  • Page 41 Spare part Description number 710874-001 System board for use only with computer models equipped with a graphics subsystem with 1 GB of switchable discrete video memory, Intel Core i3-3110M processor, and FreeDOS 1.0 (includes replacement thermal material) 710874-501 System board for use only with computer models equipped with a graphics subsystem with 1 GB of switchable discrete video memory, Intel Core i3-3110M processor, and Windows 8 Standard (includes replacement thermal material) 710874-601...

  • Page 42: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 43: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 44 The following table shows how humidity affects the electrostatic voltage levels generated by different activities. CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V...

  • Page 45: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 46: Component Replacement Procedures

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 47: Service Label

    Service label When ordering parts or requesting information, provide the computer serial number and model number provided on the service label. Item Description Function Product name The name affixed to the front of the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product.

  • Page 48: Computer Feet

    Computer feet Description Spare part number Rubber feet kit 680563-001 The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. Chapter 4 Removal and replacement procedures ENWW...

  • Page 49: Battery

    Battery Description Spare part number 6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001 6-cell, 47-Whr, 2.20-Ah Li-ion battery 593553-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 50: Service Door

    Service door Description Spare part number Plastics Kit (contains the service door) 681816-001 Before removing the service door, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 51: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 681814-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 681815-001 Optical drive cable kit 682742-001 Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 52 Pull the ODD (3) out from the front until the ODD is completely removed from the computer. Remove the 2 PM 2.0 x 3.0 screws (1) that secure the ODD bracket to the ODD and then remove the bracket (2) from the ODD. Insert a straightened paper clip (1) into the release access opening in the bezel.

  • Page 53: Hard Drive

    Press the release tab (2) and remove the bezel from the tab side (3). Remove the bezel (4) from the ODD. Reverse this procedure to reassemble and install the optical drive. Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable, hard drive bumpers, or hard drive bracket and screws.
  • Page 54 Before removing the hard drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 55: Replacing The Hard Drive

    Remove the 4 PM 3.0 x 3.5 screws (4), and then remove the bracket (5) from the hard drive. Replacing the hard drive Reverse this procedure to reassemble and install the hard drive. Memory module WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module.
  • Page 56 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 41). Remove the service door (see Service door on page 42).
  • Page 57 Gently press the memory module (3) down, applying pressure to both the left and right edges of the module, until the retention clips snap into place. Component replacement procedures ENWW...

  • Page 58: Wlan Module

    WLAN module Description Spare part number Atheros HB125 802.11b/g/n 1×1 WiFi Adapter (select models only) 675794-001 Intel Centrino Wireless-N 2230 802.11b/g/n 2×2 WiFi and Bluetooth Combo Adapter 670290-001 Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and Bluetooth 4.0 Combo Adapter (select models 690020-001 only) Ralink RT5390R 802.11 b/g/n 1×1 WiFi Adapter...
  • Page 59 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: The WLAN module is designed with a notch to prevent incorrect installation into the WLAN module socket. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 60: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Keyboard Keyboards for Windows 8 with black finish: ● For use in the United States 699497-001 ● For use in the United Kingdom 699497-031 ● For use in Germany 699497-041 ●...
  • Page 61 Description Spare part number ● For use in Northwest Africa 699497-FP1 Keyboards for Windows 8 with white finish: ● For use in the United States 699498-001 ● For use in the United Kingdom 699498-031 ● For use in Germany 699498-041 ●...
  • Page 62 Remove the battery (see Battery on page 41). Remove the service door (see Service door on page 42). Remove the hard drive (see Hard drive on page Remove the keyboard: Remove the PM 2.5 × 6.5 screw that secures the keyboard to the computer. Rest the computer on its left side.
  • Page 63 Using a thin, non-conductive tool, press on the back of the keyboard through the release access hole until the keyboard disengages from the computer. NOTE: The keyboard icon indicates the location of the keyboard release access hole. Turn the computer right-side up with the front toward you. Lift the rear edge of the keyboard (1), and then swing the keyboard (2) up and forward until it rests upside down on the palm rest.
  • Page 64 Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. Remove the keyboard. Reverse this procedure to install the keyboard. Chapter 4 Removal and replacement procedures ENWW...

  • Page 65: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad. Description Spare part number Bright purple 681822-001 Ruby red 681823-001 Sparkling black 681825-001 Winter blue 681824-001 Linen white 685583-001 Before removing the top cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 66 Remove the top cover: Disconnect these cables from the system board: (1) Power button board ZIF cable (2) Speaker cable (3) TouchPad button board ZIF cable Remove the following screws under the keyboard: (1) Five PM 2.5 x 4.0 (2) One PM 2.5 x 6.5 NOTE: This screw (2) also secures the speaker underneath the top cover.
  • Page 67 Turn the computer upside down, with the front toward you. Remove the following Nine PM 2.5 x 6.5 screws that secure the top cover to the computer. Turn the computer right-side up, with the front toward you. Open the computer. Lift the front edge of the top cover (1) until the left and right sides disengage from the base enclosure.
  • Page 68 Reverse this procedure to install the top cover. Chapter 4 Removal and replacement procedures ENWW...

  • Page 69: Speakers

    Speakers Description Spare part number Speaker Kit (includes left and right speakers and cable) 681821-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 70: Power Button Board

    Lift the speakers from the top cover (4). Reverse this procedure to install the speakers. Power button board Description Spare part number Power button board 683549–001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 71 Remove the power button board: Turn the top cover upside down, with the front toward you. NOTE: The power button board is secured by a screw that was previously removed when releasing the speaker. Release the tape securing the power button board cable and remove the power button board and cable.

  • Page 72: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes cable) 683548-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 73: Touchpad Led Board

    Lift the TouchPad button board (4) slightly to perform the next step. Carefully invert the TouchPad button board (1). Release the ZIF connector to which the TouchPad LED board cable is connected, and then disconnect the TouchPad LED board cable (2) from the TouchPad button board. Lift the TouchPad button board away from the top cover (3).
  • Page 74 Before removing the TouchPad LED board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

  • Page 75: Display Assembly

    Display assembly Description Spare part number Display back cover: ● Bright purple 681801-001 ● Ruby red 681802-001 ● Sparkling black 681804-001 ● Winter blue 681803-001 ● Linen white 685582-001 Bezel 681806-001 Webcam/microphone module HD 703461-001 Hinge covers 681811-001 Display panel 681817-001 Display hinges.
  • Page 76 Release the wireless antenna cables (2) from the clips and the opening in the base enclosure. NOTE: It may be necessary to release the USB board ZIF cable to remove the wireless antenna cables. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components.
  • Page 77 If it is necessary to replace the display bezel or any of the display assembly sub-components: Remove the plastic screw covers (1) and the two PM 2.5 × 3.5 screws (2) that secure the display bezel to the display assembly. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 78 If it is necessary to replace the webcam/microphone module: Detach and release the webcam/microphone module (1) as far as the webcam/microphone module cable allows. (The webcam/microphone module is attached to the display enclosure with double-sided tape.) Disconnect the webcam/microphone cable (2) from the webcam/microphone module. Remove the webcam/microphone module.
  • Page 79 The hinge covers are held in place by two of the same screws as the display hinges. Using a small tool to pry, remove the hinge covers. Lift the top edge of the display enclosure, (1) and then swing it up and forward until it is perpendicular to the display panel.
  • Page 80 If it is necessary to replace the display hinges: Remove the four PM 2.0 × 3.0 screws (1) that secure the display hinges to the display panel. Remove the display hinges (2). The display hinges include the display hinges and brackets If it is necessary to replace the display panel cable: Release the tabs (1) built into the display enclosure shielding that secure the display panel cable to the display enclosure.

  • Page 81: Usb Board

    If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna cables from the clips (1) built into the display enclosure. Release the wireless antenna transceivers (2) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) Remove the wireless antenna cables and transceivers.

  • Page 82: Power Connector

    Remove the keyboard (see Keyboard on page 52). Remove the top cover (see Top cover on page 57). Remove the USB board: If not released already, release the ZIF connector (1) to which the USB board cable is connected, and then disconnect the USB board cable from the system board. Pry the clip (2) that secures the USB board to the base enclosure.

  • Page 83: System Board

    Remove the optical drive (see Optical drive on page 43). Remove the hard drive (see Hard drive on page Remove the keyboard (see Keyboard on page 52). Remove the top cover (see Top cover on page 57). Remove the power connector cable: Disconnect the power connector cable (1) from the system board.
  • Page 84 Description Spare part number For use only with computer models equipped with 2 GB of dedicated switchable discrete video 680570-601 memory and Windows 8 Professional For use only with computer models equipped with 2 GB of dedicated switchable discrete video 680570-501 memory and Windows 8 Standard For use only with computer models equipped with 2 GB of dedicated switchable discrete video...
  • Page 85 Remove the system board: Disconnect the following cables from the system board: (1) Display panel cable (2) Optical drive cable (3) USB board cable (4) Power connector cable Remove the PM 2.5 × 4.5 screw (1) that secures the system board to the base enclosure. Lift the right side of the system board (2) until it rests at an angle.

  • Page 86: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 637193-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 87 Remove the RTC battery (2) from the system board. (The RTC battery is attached to the system board with double-sided tape.) Reverse this procedure to install the RTC battery. Component replacement procedures ENWW...

  • Page 88: Fan And Heat Sink

    Fan and heat sink NOTE: The fan and heat sink spare part kits include replacement thermal material. Description Spare part number 680551-001 Heat sink for use only with computer models equipped with UMA video memory for BGA-based 711471-001 systems Heat sink for use only with computer models equipped with UMA video memory 680549-001 Heat sink for use only with computer models equipped with switchable discrete video memory for 711472-001...
  • Page 89 Remove the fan and heat sink: Turn the system board upside down, with the front toward you. Disconnect the fan cable (1) from the system board. CAUTION: To prevent damage to heat sinks and/or processors, loosen/tighten captive screws in sequence as numerically labeled. NOTE: The heat sink and fan appearance and the number of screws may be different from the heat sink and fan pictured.
  • Page 90 If it is necessary to replace the fan, turn the fan and heat sink upside down with the fan toward you. Remove the two PM 1.5 × 2.5 screws (1) that secure the fan to the heat sink and remove the two clips that secure the fan to the heat sink.

  • Page 91: Pch Heat Sink

    PCH heat sink Description Spare part number PCH heat sink 683843-001 Before removing the PCH heat sink, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 92: Processor

    Remove the PCH heat sink by lifting straight up (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it.
  • Page 93 Description Spare part number Pentium 2030M (2.5 GHz, 1600 MHz/2 MB L3 cache, dual core, 35 W) 713164-001 Pentium 2020M (2.4 GHz 1600 MHz/2 MB L3 cache, dual core, 35 W) 700628-001 Pentium B980 (2.4 GHz, 1333 MHz/2 MB L3 cache, dual core, 35 W) 692428-001 Pentium B970 (2.3 GHz, 1333 MHz/2 MB L3 cache, dual core, 35 W) 676785-001...

  • Page 94: Optical Drive Cable

    Lift the processor (2) straight up, and remove it. NOTE: The gold triangle on the processor (3) must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Optical drive cable Description Spare part number...
  • Page 95 Remove the optical drive cable: Release the optical drive cable from the clips built into the base enclosure. Release the optical drive connector from the base enclosure by prying the clips (1) that secure the optical drive connector to the base enclosure. Remove the optical drive cable from the base enclosure (2).

  • Page 96: Using Setup Utility (Bios) And System Diagnostics (Windows 8)

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 97: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now. Follow the on-screen instructions. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 98: Using System Diagnostics

    Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: Turn on or restart the computer, quickly press esc, and then press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.

  • Page 99: Using Setup Utility (Bios) And System Diagnostics (Ubuntu Linux)

    Using Setup Utility (BIOS) and System Diagnostics (Ubuntu Linux) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 100: Displaying System Information

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 101: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. Access the page on the HP website that provides software for your computer. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.

  • Page 102: Using System Diagnostics

    Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc.

  • Page 103: Specifications

    Specifications Computer specifications Dimensions 24.5 cm (9.6 in) Depth Width 37.4 cm (14.7 in) 3.1 to 3.6 cm (1.2 to 1.4 in) Height (front to rear) Weight (lowest weight configuration) < 2.5 kg (5.5 lbs) Input power Operating voltage 18.5 V dc @ 3.5 A - 65W 19 V dc @ 4.74 A or 19.5 V dc @ 4.62 A –...

  • Page 104: Chapter 7 Specifications

    Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/ min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. Chapter 7 Specifications ENWW...

  • Page 105: 39.6-Cm (15.6-In) Display Specifications

    39.6-cm (15.6-in) display specifications Dimensions 21.0 cm (8.27 in) Height Width 35.9 cm (14.1 in) 39.6 cm (15.6) Diagonal Number of colors Up to 16.8 million Contrast ratio 300:1 (typical) Brightness 200 cd/m² (typical) Pixel resolution Pitch 0.259 × 0.259 mm Format 1280 ×...

  • Page 106: Hard Drive Specifications

    Hard drive specifications 1 TB* 750 GB* 640 GB* 500 GB* 320 GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm and 7.0 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 107g max 107g max 107g max...

  • Page 107: Dvd±Rw And Cd-Rw Supermulti Double-Layer Combo Drive Specifications

    DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Read CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo- CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Write CD-R and CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM Random access time...

  • Page 108: Blu-Ray Disc Rom And Dvd±R/Rw Supermulti Double-Layer Drive Specifications

    Blu-ray Disc ROM and DVD±R/RW SuperMulti Double-Layer Drive specifications Applicable disc Read BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD- DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT Write...

  • Page 109: Backing Up, Restoring, And Recovering (Windows 8)

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 110: Creating Hp Recovery Media

    Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.

  • Page 111: Restore And Recovery

    HP Recovery Manager on page 105. ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page 105.

  • Page 112: Using Windows Refresh For Quick And Easy Recovery

    Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory.

  • Page 113: Recovering Using Hp Recovery Manager

    To use the Factory Reset or System Recovery options, you must use HP Recovery media. ● If the HP Recovery media do not work, you can obtain recovery media for your system from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

  • Page 114: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 115 Follow these steps to remove the HP Recovery partition: From the Start screen, type recovery, and then select HP Recovery Manager. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery ENWW...

  • Page 116: Backing Up, Restoring, And Recovering (Ubuntu Linux)

    Personal files must be restored from a backup. NOTE: HP recommends that you create the image restore in the event of a system failure. Creating the restore DVDs The restore creation software creates a set of system restore discs using blank, writable DVDs (DVD-R or DVD+R).

  • Page 117: Performing Recovery Using The Restore Dvd

    8 GB of space. HP recommends that you use a 16 GB device or above for best results. IMPORTANT: Remember to insert your USB device into the USB port on the computer before starting this procedure.
  • Page 118 NOTE: Before you back up your information, be sure you have designated a location to save the backup files. Click the System menu icon at the far right of the top panel, and then click System Settings > Backup icon. Select Folders from the panel on the left side of the window, and beneath Folders to back up, select the folders to back up.

  • Page 119: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 120: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 121 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 122: 11 Recycling

    When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.

  • Page 123: Index

    69 spare part numbers 26, 43 spare part number 25, 67 removal 80 boot order Display Cable Kit, spare part spare part number 80 changing HP Recovery number 67 feet Manager 106 display cable, spare part number locations 40 buttons...
  • Page 124 67 plastic parts, service webcam 10 hinge cover considerations 34 wireless 12 spare part number 67 pointing device, product HP Recovery Manager 105 description 4 correcting boot problems 106 mass storage device ports starting 106 precautions 35 external monitor 8...
  • Page 125 102 spare part number 64 system 105 exiting 92 TouchPad LED board removal 65 USB flash drive 106 navigating 91 using HP Recovery media 102 restoring default settings 92 spare part number 65 TouchPad reader light 12 Index ENWW...
  • Page 126 TouchPad zone, identifying 11 transporting guidelines 37 USB 3.0 ports identifying 8 USB board removal 73 spare part number 23 vents, identifying 8, 17 webcam light, identifying 10 webcam module, spare part number 25 webcam, identifying 10 webcam/microphone module removal 70 spare part number 67 Windows backup 102...

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