Gateway MX8711 - Pentium Dual Core 1.6 GHz Reference Manual page 106

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An audio CD does not produce sound
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A DVD movie will not play
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CHAPTER 9: Troubleshooting
Try a different disc. Occasionally discs are flawed and
cannot be read by the drive.
Some music CDs have copy protection software. You
may not be able to play these CDs on your notebook.
Your notebook may be experiencing some temporary
memory problems. Shut down and restart your
notebook.
Clean the disc. For more information, see
or DVDs" on page
Make sure that the CD label is facing up, then try again.
Some music CDs have copy protection software. You
may not be able to play these CDs on your notebook.
Make sure that the volume control on your notebook
is turned up. For more information about using your
volume control, see
Make sure that the Windows volume control is turned
up. For instructions on how to adjust the volume control
in Windows, see
Make sure that Mute controls are turned off.
Make sure that headphones are not plugged into the
headphone jack on the notebook.
If you are using powered speakers, make sure that they
are plugged in and turned on.
Clean the disc. For more information, see
or DVDs" on page
Your notebook may be experiencing some temporary
memory problems. Shut down and restart your
notebook.
Reinstall the audio device drivers. For more information,
see "Recovering pre-installed software and drivers" on
page 73.
Make sure that the label or side you want to play is
facing up, then try again.
Make sure that you have a DVD drive. For more
information, see
Shut down and restart your notebook.
Clean the DVD. For more information, see
or DVDs" on page
72.
"Adjusting the volume" on page
"Adjusting the volume" on page
72.
"Identifying drive types" on page
72.
"Cleaning CDs
31.
31.
"Cleaning CDs
36.
"Cleaning CDs