Troubleshooting - Konica Minolta bizhub C220 User Manual

Appendix
5.3

Troubleshooting

If an error occurs during running, refer to the following.
Status
Failed to
login.
Cannot login.
Scanning
does not
start.
You will not be able to use this system if you format the HDD after changing
the encryption word or the setting of "Encryption Priority" or "Overwrite
Priority" to temporarily overwrite HDD data. In that case, contact your service
representative.
If any of the above errors recur after taking the specified action, or if other
errors occur, contact your service representative.
AU-211P
Point to be checked
Did you enter the correct PIN
code?
Is the PKI card locked?
Did you restart the MFP after
connecting this unit to the
MFP?
Action
Check the PIN code, and enter the
correct one.
If the number of authentication
failures reaches a specific limit, the
PKI card will be locked to prevent
the authentication. For details on
how to unlock the PKI card, contact
the PKI card administrator.
Turn the MFP Main Power off,
disconnect the USB cable from
either the MFP or this unit once,
and connect it again. Wait at least
10 seconds, and turn the MFP Main
Power on.
5
63