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SOLVING OTHER PROBLEMS
The following chart lists some conditions that may occur and the
recommended solutions. Follow the suggested solutions until the problem is
corrected. If the problem persists, call for service.
Paper feeding problems
CONDITION
Paper jams during
Clear the paper jam. (See "Clearing paper jams"
printing.
on page 65.)
Paper sticks
•
Check the maximum paper capacity of the
together.
tray. (See "Print media specifications" on
page 82.)
•
Make sure that you are using the correct type
of paper. (See "Print media specifications" on
page 82.)
•
Remove paper from the tray and flex or fan
the paper.
•
Humid conditions may cause some paper to
stick together.
Multiple sheets of
Different types of paper may be stacked in the
paper do not feed.
tray. Load paper of only one type, size, and
weight.
Paper does not feed
•
Remove any obstructions from inside the
into the machine.
machine.
•
Paper has not been loaded correctly. Remove
paper from the tray and reload it correctly.
•
There is too much paper in the tray. Remove
excess paper from the tray.
•
The paper is too thick. Use only paper that
meets the specifications required by the
machine. (See "Print media specifications" on
page 82.)
The paper keeps
•
There is too much paper in the tray. Remove
jamming.
excess paper from the tray. If you are printing
on special materials, use the multi-purpose
tray.
•
An incorrect type of paper is being used. Use
only paper that meets the specifications
required by the machine. (See "Print media
specifications" on page 82.)
•
There may be debris inside the machine.
Open the front cover and remove any debris.
Transparencies stick
Use only transparencies specifically designed
together in the paper
for laser printers. Remove each transparency as
exit.
it exits from the machine.
Envelopes skew or
Ensure that the paper guides are against both
fail to feed correctly.
sides of the envelopes.
SUGGESTED SOLUTIONS
Troubleshooting_ 70
Printing problems
POSSIBLE
CONDITION
CAUSE
The machine
The machine is not
does not print.
receiving power.
The machine is not
selected as the
default machine.
Check the machine for the following:
•
The front cover is not closed. Close the front
cover.
•
Paper is jammed. Clear the paper jam. (See
"Clearing paper jams" on page 65.)
•
No paper is loaded. Load paper. (See "Loading
paper in the tray" on page 38.)
•
The toner cartridge is not installed. Install the
toner cartridge.
If a system error occurs, contact your service
representative.
The connection
cable between the
computer and the
machine is not
connected properly.
The connection
cable between the
computer and the
machine is
defective.
The port setting is
incorrect.
The machine may
be configured
incorrectly.
The printer driver
may be incorrectly
installed.
The machine is
malfunctioning.
SUGGESTED
SOLUTIONS
Check the power cord
connections. Check the
power switch and the power
source.
Select your machine as your
default machine in your
Windows.
Disconnect the machine
cable and reconnect it.
If possible, attach the cable
to another computer that is
working properly and print a
job. You can also try using a
different machine cable.
Check the Windows printer
setting to make sure that the
print job is sent to the correct
port. If the computer has
more than one port, make
sure that the machine is
attached to the correct one.
Check the Printing
Preferences to ensure that
all of the print settings are
correct. . (See "Opening
Printing Preferences" on
page 44.)
Repair the machine
software. (See "Installing
USB connected machine's
driver" on page 26,
"Installing network
connected machine's driver"
on page 32.)
Check the display message
on the control panel to see if
the machine is indicating a
system error. Contact a
service representative.
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