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POSSIBLE
CONDITION
CAUSE
The document size
is so big that the
The machine
hard disk space of
does not print.
the computer is
insufficient to
access the print job.
The machine
The paper option
selects print
that was selected in
materials from
the Printing
the wrong paper
Preferences may
source.
be incorrect.
A print job is
The job may be
extremely slow.
very complex.
Half the page is
The page
blank.
orientation setting
may be incorrect.
The paper size and
the paper size
settings do not
match.
SUGGESTED
SOLUTIONS
Get more hard disk space
and print the document
again.
For many software
applications, the paper
source selection is found
under the Paper tab within
the Printing Preferences.
Select the correct paper
source. See the printer
driver help screen. (See
"Opening Printing
Preferences" on page 44.)
Reduce the complexity of
the page or try adjusting the
print quality settings.
Change the page orientation
in your application. See the
printer driver help screen.
Ensure that the paper size in
the printer driver settings
matches the paper in the
tray.
Or, ensure that the paper
size in the printer driver
settings matches the paper
selection in the software
application settings you use.
Troubleshooting_ 71
POSSIBLE
CONDITION
CAUSE
The machine
The machine cable
prints, but the
is loose or
text is wrong,
defective.
garbled, or
incomplete.
The wrong printer
driver was selected.
The software
application is
malfunctioning.
The operating
system is
malfunctioning.
If you are in a DOS
environment, the
font setting for your
machine may be
set incorrectly.
Pages print, but
The toner cartridge
they are blank.
is defective or out of
toner.
The file may have
blank pages.
Some parts, such
as the controller or
the board, may be
defective.
The machine
Incompatibility
does not print
between the PDF
PDF file correctly.
file and the Acrobat
Some parts of
products.
graphics, text, or
illustrations are
missing.
SUGGESTED
SOLUTIONS
Disconnect the machine
cable and reconnect. Try a
print job that you have
already printed successfully.
If possible, attach the cable
and the machine to another
computer that you know
works and try a print job.
Finally, try a new machine
cable.
Check the application's
printer selection menu to
ensure that your machine is
selected.
Try printing a job from
another application.
Exit Windows and reboot the
computer. Turn the machine
off and back on again.
See "Changing font setting"
on page 36.
Redistribute the toner, if
necessary.
If necessary, replace the
toner cartridge.
Check the file to ensure that
it does not contain blank
pages.
Contact a service
representative.
Printing the PDF file as an
image may enable the file to
print. Turn on Print As
Image from the Acrobat
printing options.
It will take longer to
print when you print a
PDF file as an image.
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