Table of Contents
Advertisement
2. Remove the jammed paper from the duplex unit.
If the paper does not come out with the duplex unit, remove the paper
from the bottom of the machine.
Insert the duplex unit into the machine.
If you still do not see the paper, go to the next step.
3. Open the rear cover.
4. Pull down the pressure lever on each side about 90 degrees.
5. Pull the fuser door down and remove the paper.
Return the fuser door and the lever to their original position.
1
6. Close the rear cover. Printing automatically resumes.
UNDERSTANDING DISPLAY MESSAGES
Messages appear on the control panel display to indicate the machine's
status or errors. Refer to the tables below to understand the messages' and
their meaning, and correct the problem, if necessary.
Paper Jam 0
Open/Close Door
Paper Jam 1
Open/Close Door
Paper Jam 2
Check Inside
Duplex Jam 0
Check Inside
Duplex Jam 1
Open/Close Door
Door Open
Fuser Door Open
1
fuser door
Load Manually
Press Stop Key
Troubleshooting_ 67
•
If a message is not in the table, reboot the power and try the
printing job again. If the problem persists, call for service.
•
When you call for service, provide the service representative with
the contents of display message.
•
Some messages may not appear in the display depending on
options or models.
MESSAGE
MEANING
Paper has jammed in
the paper feed area.
(tray 1, optional tray2,
multi-purpose tray)
Paper has jammed
around the toner
cartridge.
Paper has jammed in
the paper exit area.
Paper has jammed in
the duplex area.
Paper has jammed in
the duplex area.
The front cover or rear
cover is not securely
latched.
The fuser door is not
securely latched.
Manual Feeder mode
is selected in the
Printing
Preferences.
SUGGESTED
SOLUTIONS
Clear the jam. (See "In
tray 1" on page 65, "In
optional tray 2" on
page 65, "In the
multi-purpose tray" on
page 66.)
If paper jam
occurs in MP tray
while printing on a
transparency,
load the
transparency in
tray1 and try
printing again.
Clear the jam. (See
"Inside the machine" on
page 66.)
Clear the jam. (See "In
exit area" on page 66.)
Clear the jam. (See "In
the duplex unit area" on
page 66.)
Clear the jam. (See "In
the duplex unit area" on
page 66.)
Close the cover until it
locks into place.
Open the rear cover
and close the fuser door
until it locks into place.
Fuser door location.
(See "In exit area" on
page 66.)
Load a sheet of print
material and press
.
Advertisement
Table of Contents
