Solving Other Problems; Paper Feeding Problems; Printing Problems - Samsung CLP-610 series User Manual

Solving other problems

The following chart lists some conditions that may occur and the
recommended solutions. Follow the suggested solutions until the
problem is corrected. If the problem persists, please call for service.

Paper feeding problems

Condition
Paper is jammed Clear the paper jam. (See "Clearing paper
during printing. jams" on page 7.1.)
Paper sticks • Ensure that there is not too much paper in the
together.
tray. The tray can hold up to 250 sheets of
paper, depending on the thickness of the
paper.
• Make sure that you are using the correct type
of paper. (See "Specifications on print
media" on page 4.2.)
• Remove paper from the tray and flex or fan
the paper.
• Humid conditions may cause some paper to
stick together.
Multiple sheets of • Different types of paper may be stacked in the
paper do not tray. Load paper of only one type, size, and
feed.
weight.
• If multiple sheets have caused a paper jam,
clear the paper jam. (See "Clearing paper
jams" on page 7.1.)
Paper does not • Paper has not been loaded correctly. Remove
feed into the
paper from the tray and reload it correctly.
machine.
• There is too much paper in the tray. Remove
excess paper from the tray.
• The paper is too thick. Use only paper that
meets the specifications required by the
machine. (See "Specifications on print
media" on page 4.2.)
• Remove any obstructions from inside the
machine.
The paper keeps • There is too much paper in the tray. Remove
jamming.
excess paper from the tray. If you are printing
on special materials, use the multi-purpose
tray.
• An incorrect type of paper is being used. Use
only paper that meets the specifications
required by the machine. (See "Specifications
on print media" on page 4.2.)
• There may be debris inside the machine.
Open the front cover and remove the debris.
Suggested solutions
Condition
Envelopes skew Ensure that the paper guides are against both
or fail to feed sides of the envelopes.
correctly.

Printing problems

Condition Possible cause
The The machine is not
machine receiving power.
does not
print.
The machine is not
selected as the
default printer.
Check the machine for the following:
• The cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam. (See
"Clearing paper jams" on page 7.1.)
• No paper is loaded. Load paper. (See "Loading
paper" on page 4.4.)
• The print cartridge is not installed. Install the print
cartridge.
If a system error occurs, contact your service
representative.
The connection cable
between the
computer and the
machine is not
connected properly.
The connection cable
between the
computer and the
machine is defective.
The port setting is
incorrect.
The machine may be
configured
incorrectly.
7.11
<Troubleshooting>
Suggested solutions
Suggested solutions
Check the power cord
connections. Check the
power switch and the power
source.
Select a machine name as
your default printer in your
Windows.
Disconnect the printer cable
and reconnect it.
If possible, attach the cable
to another computer that is
working properly and print a
job. You can also try using a
different printer cable.
Check the Windows printer
setting to make sure that the
print job is sent to the correct
port. If the computer has
more than one port, make
sure that the machine is
attached to the correct one.
Check the printer properties
to ensure that all of the print
settings are correct.