Problem: You Cannot Get A Wan Ip Address From The Isp; Problem: You Cannot Access The Internet - Nortel 252 Fundamentals

44 Chapter 6 Troubleshooting

Problem: You cannot get a WAN IP address from the ISP

The ISP provides the WAN IP address after authenticating the username and
password, the MAC address, or the host name. Find out the verification method
used by your ISP.
You need a username and password if you are using PPPoE or PPPoA
encapsulation. Make sure that you have entered the correct service type,
username, and password (the username and password are case-sensitive). Use the
wizard screens or the WAN screens in the WebGUI.
If the ISP checks the MAC address, make sure the ISP is checking for the MAC
address of the Business Secure Router.
If your ISP requires host name authentication, configure your computer name as
the system name of the BCM50a Integrated Router (use the System General
screen to configure the system name).

Problem: You cannot access the Internet

Check the Business Secure Router connection to the ADSL-enabled telephone
jack (or DSL splitter).
Click WAN and verify your settings.
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