How To Get Help - Nortel 252 Fundamentals

Preface 9

How to get help

If you purchased a service contract for your Nortel product from a distributor or
authorized reseller, contact the technical support staff for that distributor or
reseller for assistance.
If you purchased a Nortel service program, contact Nortel Technical Support. To
obtain contact information online, go to www.nortel.com/cgi-bin/comments/
comments.cgi, then click on Technical Support.
From the Technical Support page, you can open a Customer Service Request
online or find the telephone number for the nearest Technical Solutions Center.
If you are not connected to the Internet, you can call 1-800-4NORTEL
(1-800-466-7835) to learn the telephone number for the nearest Technical
Solutions Center.
An Express Routing Code (ERC) is available for many Nortel products and
services. When you use an ERC, your call is routed to a technical support person
who specializes in supporting that product or service. To locate an ERC for your
product or service, go to http://www.nortel.com/help/contact/erc/index.html.
Nortel Business Secure Router 252 — Fundamentals