Troubleshooting - AT&T 983 User Manual

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below.
For Customer Service, visit our website at
1 (800) 222-3111.
call
My telephone
does not work
at all
There is no dial
tone
The telephone
does not ring
when there is an
incoming call
In Canada, dial
• Make sure the telephone line cord is plugged firmly into the
telephone base and the modular wall jack.
• Disconnect the telephone base from the modular jack and
plug in a working telephone. If this telephone does not
work, the problem is probably in the wiring or the local
service. Call the local telephone company.
• First, try all the above suggestions.
• Make sure a line is selected and that the selected line
is connected to the telephone line on the back of the
telephone. If you installed this telephone with only one
telephone line, make sure the connected line is selected.
• Make sure hold is not activated.
• The telephone line cord might be malfunctioning. Try
installing a new telephone line cord.
• Disconnect the telephone base from the telephone jack and
connect a different telephone. If there is no dial tone on
that telephone either, the problem is in your wiring or local
service. Contact your local telephone company.
• Make sure the ringer is on (page 12).
• Make sure the telephone line cord is plugged in properly
(pages 6-7).
• There may be too many extension telephones on the
telephone line to allow all of them to ring simultaneously.
Try unplugging some of them.
• If the other telephones in your home are having the same
problem, the problem is in the wiring or local service.
Contact the local telephone company (charges may apply).
• Other electronic products can cause interference to your
telephone.
www.telephones.att.com
1 (866) 288-4268.
22
or