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Page 2 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell , the DELL logo, PowerEdge , and Dell Dimension are registered trademarks, Dell OpenManage is a trademark, and DellWare is a registered service mark of Dell Computer Corporation; Microsoft , MS-DOS , and Windows NT are registered trademarks of Microsoft Corporation;...
Page 3 Use the following safety guidelines to help protect your computer system from poten- tial damage and to ensure your own personal safety. Observe the following warnings while servicing this system: WARNING: The power supplies in this computer system produce high voltages and energy hazards, which can cause bodily harm.
Page 4 Position your system so that the monitor and keyboard are directly in front of you as you work. Special shelves are available (from Dell and other sources) to help you correctly position your keyboard.
Page 5 Use a chair that provides good lower back support. Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard or mouse. Always leave space to rest your hands while using the keyboard or mouse. Let your upper arms hang naturally at your sides.
Page 6 Before you remove the computer covers, perform the following steps in the sequence indicated. Doing so reduces the potential for personal injury or shock. While you work, periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components. In addition, take note of these safety guidelines when appropriate: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.
Page 7 Static electricity can harm delicate components inside your computer. To prevent static damage, discharge static electricity from your body before you touch any of your computer’s electronic components, such as the microprocessor. You can do so by touching an unpainted metal surface on the computer chassis. As you continue to work inside the computer, periodically touch an unpainted metal surface to remove any static charge your body may have accumulated.
Page 9: Technical Assistance
This guide is intended for anyone who wants to upgrade or troubleshoot a Dell PowerEdge 4300 computer system. Before calling Dell for technical assistance, follow the recommended procedure(s) in this guide to solve most hardware and software problems yourself. The chapters and appendixes are summarized as follows: Chapter 1, “Introduction,”...
Page 10 SCSI device drivers, the System Setup program, software support utilities, and the Resource Configuration Utility. The HP OpenView NNM SE 1.2 With Dell OpenManage HIP 3.2 User’s Guide , which describes the features, requirements, installation, and basic operation of the server management software.
Page 11 The following subsections describe notational conventions used in this document. Throughout this guide, there may be blocks of text printed in bold type or in italic type. These blocks are warnings, cautions, and notes, and they are used as follows: NOTE: A NOTE indicates important information that helps you make better use of your computer system.
Page 12 Syntax lines consist of a command and all its possible parameters. Commands are presented in lowercase bold; variable parameters (those for which you substi- tute a value) are presented in lowercase italics; constant parameters are presented in lowercase bold. The brackets indicate items that are optional. Example: del [ drive :] [ path ] filename [/p] Command lines consist of a command and may include one or more of the com- mand’s possible parameters.
Page 13: Table Of Contents
Diagnostics Messages ..........3-12 Alert Log Messages From the Dell OpenManage HIP Application ... . 3-12 Front-Panel Indicators .
Page 14 When to Use the Dell Diagnostics ........
Page 15 Inside the Chassis ..........7-9 Responding to a Dell OpenManage HIP Alert Message ....7-11...
Page 16 Troubleshooting a Wet Computer........7-11 Troubleshooting a Damaged Computer .
Page 17 Installing a Dell Host Adapter Card ........
Page 18 Video Memory Test..........A-2 Video Hardware Test.
Page 19 Diagnostics Menu ........5-3 Figure 5-2. Dell Diagnostics Main Screen ......5-4 Figure 7-1.
Page 20 Table 5-2. Dell Diagnostics Tests ........5-11 Table 7-1.
Page 21 The plastic drive rails attached to devices mounted in the external drive bays allow you to remove these devices without removing a single screw. The following upgrade options are offered for the Dell PowerEdge 4300 systems: An additional microprocessor Power-supply paralleling board (PSPB) and redundant power supplies...
Page 22 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 23 If your Dell PowerEdge 4300 computer system is not working as expected, begin troubleshooting using the procedures in this chapter. This chapter guides you through some initial checks and procedures that can solve basic computer problems. It can also direct you to the appropriate chapter in this guide for detailed troubleshooting information and procedures to solve more complex problems.
Page 24: Checking Connections And Switches
Is the problem resolved? Yes. The system configuration information was incorrect. You have fixed the problem. No. Go to step 7 . Run the Dell Diagnostics as described in Chapter 5, “Running the Dell Diagnostics.” Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 25 Improperly set switches and controls and loose or improperly connected cables are the most likely source of problems for the computer, monitor, or other peripherals (such as a printer, keyboard, mouse, or other external equipment). A quick check of all the switches, controls, and cable connections can easily solve these problems. Figure 2-1 shows the back-panel connections on the computer.
Page 26 Plug the power strip into another electrical outlet. Is the power strip receiving power? Yes. The original electrical outlet probably does not function. Use a different elec- trical outlet. No. Go to step 4. Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 27: Troubleshooting The Monitor
Plug a lamp that you know works into the electrical outlet. Does the lamp receive power? Yes. The power strip is probably not functioning properly. Use another power strip. No. Go to step 5. Reconnect the system to the electrical outlet or power strip. Make sure that all connections fit tightly together.
Page 28 Dell Diagnostics.” If the system does not boot, see Chapter 11, “Getting Help.” NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviations and acronyms list that precedes the Index. Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 29: The System Setup Program
See Chapter 5, “Using the Resource Configuration Utility,” in your User’s Guide for detailed instructions on using the RCU and saving new information. If after using the RCU you have not resolved the problem, see Chapter 5, “Running the Dell Diagnostics.” Checking the Basics...
Page 30 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 31: Warning Messages
Applications, operating systems, and the computer itself are capable of identifying problems and alerting you to them. When a problem occurs, a message may appear on the monitor screen or a beep code may sound. Several different types of messages can indicate when the system is not functioning properly: System messages System beep codes...
Page 32 NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviations and acronyms list that precedes the Index. Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 33 Faulty diskette, faulty or Check the diskette/tape drive improperly connected interface cable and power diskette/tape drive inter- cable connections to the drive. face cable, or loose See Chapter 9, “Installing power cable Drives in the External Bays.” Replace the diskette-drive interface cable.
Page 34 (defective system for instructions on obtaining board) technical assistance. NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviations and acronyms list that precedes the Index. Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 35 Faulty or improperly Remove and reseat the seated DIMM DIMMs. If the problem per- DGGUHVV sists, replace the DIMMs. See YDOXH “Adding Memory” in Chapter 8 YDOXH for instructions on installing or removing DIMMs. If the prob- lem still persists, replace the system board.
Page 36 Chapter 8, “Installing System Board Options,” for instructions. NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviations and acronyms list that precedes the Index. Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 37 Faulty diskette, diskette/ Replace the diskette or hard- tape drive subsystem, or disk drive. If the problem hard-disk drive sub- persists, replace the system system (defective board. See Chapter 11, “Get- system board) ting Help,” for instructions on obtaining technical assistance. Improperly connected Check the diskette/tape drive diskette/tape drive, hard-...
Page 38 Replace the diskette or hard- disk drive disk drive. NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviations and acronyms list that precedes the Index. Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 39 Chapter 11, “Getting Help,” and then look it up in Table 3-2. If you are unable to resolve the problem by looking up the meaning of the beep code, use the Dell Diagnostics to identify a more serious cause (see Chapter 5, “Running the Dell Diag- nostics”).
Page 40 3-3-1 CMOS failure Run the System Set Test Group in the Dell Diagnostics to isolate the problem. See Chapter 5, “Running the Dell Diagnostics.” NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviations and acronyms list that precedes the Index.
Page 41 “Getting Help,” for instructions on obtain- ing technical assistance. 3-3-3 Keyboard controller not detected 3-3-4 Screen initialization Run the Video Test Group in the Dell Diag- failure nostics. See Chapter 5, “Running the Dell Diagnostics.” 3-4-1 Screen-retrace test failure 3-4-2...
Page 42 When you run a test group or subtest in the Dell Diagnostics, an error message may result. These particular error messages are not covered in this chapter. Record the message on a copy of the Diagnostics Checklist found in Chapter 11, “Getting Help,”...
Page 43 Table 3-3 lists some of the alert log messages from the Dell OpenManage HIP application. The server stopped func- The server will reboot if tioning and called the the application’s Reset or notification number Power Cycle option was specified in the DC selected.
Page 44 Chapter 5, “Running the Dell Diagnostics,” for more information. NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviations and acronyms list that precedes the Index. 3-14 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 45 In systems with optional Check to see whether redundant power sup- the power supply indica- plies, the system has tors show a power supply detected that it has lost failure. Make sure that power supply redun- the latch switch on each dancy.
Page 46 Help,” for instructions on obtaining technical assistance. NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviations and acronyms list that precedes the Index. 3-16 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 47 The following indicators are on the system’s front panel (see Figure 3-1): The fan/temperature status indicator lights green when the fans are operating properly and the temperature is within bounds. It blinks amber when a fan failure is detected or temperature is out of bounds. The power supply status indicator lights green when the power supply is operat- ing normally.
Page 48 “drive being prepared for operation” pattern appears, followed by the “drive online” pattern. NOTE: If you do not have a Dell PowerEdge Expandable RAID Controller host adapter card installed, you will see only the “drive online” and “drive bay empty” indicator patterns.
Page 49: Power Supply Indicators
Identify drive All three drive status indicators blink simultaneously. Drive being prepared for removal The three drive status indicators flash sequentially. Drive ready for insertion or removal All three drive status indicators are off. Drive being prepared for operation The drive online indicator is on. The drive activity light may flash briefly.
Page 50 3-20 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 51: Input Errors
You can confirm that a computer system problem is caused by software by running the System Set Test Group as described in Chapter 5, “Running the Dell Diagnos- tics.” If all tests in the test group are completed successfully, the error condition is most likely caused by software.
Page 52 Call the support service for the software you are using to help you with this problem. Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 53 Problems can arise if two devices attempt to use the same interrupt request (IRQ) line. To avoid this type of conflict, check the documentation for the IRQ line’s default for each installed expansion card. Then consult Table 4-1 to configure the card for one of the available IRQ lines.
Page 54 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 55 Dell’s technical assistance representative. The Dell Diagnostics provides a series of menus and options from which you choose particular test groups or subtests. You can also control the sequence in which the tests are run.
Page 56 If the system fails to boot, see Chapter 11, “Getting Help,” for instructions on obtaining technical assistance. NOTE: Before you read the rest of this chapter, you may want to start the Dell Diag- nostics so you can see it on the screen of the monitor.
Page 57 Two lines at the bottom of the screen make up the Main Menu area. The first line lists the menu options you can select; press the left- or right-arrow key to high- light an option. The second line gives information about the highlighted option. Running the Dell Diagnostics...
Page 58 NOTE: The options displayed on the screen should reflect the hardware configuration of the computer system. When you boot the system from the diagnostics diskette, the Dell Diagnostics checks the system configuration information and displays it in the System Configuration area on the main screen.
Page 59 Run displays five options: One, Selected, All, Key-Help, and Quit Menu. If you select One, all the subtests within the highlighted test group are run. If you choose Selected, only the selected test groups or the subtests that you selected within the Running the Dell Diagnostics...
Page 60: Select
You can choose one or more subtests from the list. When you choose Select, five options are displayed: All, One, Clear All, Key- Help, and Quit Menu. Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 61: Options
Table 5-1 lists all of the possible values for each global parameter of Options. A brief description of each parameter follows the table. To change Options parameters, press <Spacebar>, the left- and right-arrow keys, or the plus (+) and minus (–) keys. Running the Dell Diagnostics...
Page 62: Pause For User Response
The maximum error limit is reached. If Pause for User Response is set to No, the diagnostics ignores some subtests that require your interaction; certain subtests can run only if this option is set to Yes Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 63: Output Device For Status Messages
Otherwise, the next messages are added at the end of the previous ones in the file. Running the Dell Diagnostics...
Page 64: Test Limits
The diagnostics exercises the functional components and devices of the computer system more vigorously and thoroughly than they are exer- cised during normal operation. The diagnostics is organized by components in test 5-10 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 65: Video Memory Test
Stuck Key Test or respond incorrectly. External Key Pad Test NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviations and acronyms list that precedes the Index. Running the Dell Diagnostics 5-11...
Page 66: Error Messages
When you run a test group or subtest in the diagnostics, error messages may result. These particular error messages are not covered in this chapter because the errors that generate these messages can be resolved only with Dell technical assistance. 5-12...
Page 67: Ram Test Group
These errors are usually accompanied by a reference to an address —the location of the portion of memory where the error occurred—which you should record on a copy of the Diagnostics Checklist found in Chapter 11, “Getting Help.” Running the Dell Diagnostics 5-13...
Page 68: System Set Test Group
Controller (APIC). APIC MP Test Ensures that all microprocessors are able to properly receive interrupts from the I/O APIC. System Speaker Test Checks the functionality of the speaker by generating eight tones. 5-14 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 69 (You can confirm that the software is not at fault by moving the program to another computer and running it there.) Running the Dell Diagnostics 5-15...
Page 70: Video Test Group
Checks the video subsystem’s ability to display all of the available colors. Solid Colors Test Checks the video subsystem’s ability to show screens full of solid colors. Allows you to check for missing color subpixels. 5-16 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 71: Keyboard Test Group
Confirms the ability of the keyboard controller chip to communicate with the key- board and tests the programming of the controller chip Keyboard Key Sequence Test Verifies that the keys on the keyboard function correctly when you press the keys in a predefined order Running the Dell Diagnostics 5-17...
Page 72: Mouse Test
There are no subtests for the Mouse test group. Mouse or touch pad problems are as likely to originate in RAM as they are to be caused by a faulty mouse or touch pad. Three sources of RAM-related problems 5-18 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 73: Diskette Drives Test Group
Very often, a diskette drive problem may first appear to be a diskette problem. A box of defective diskettes might produce faulty-drive error messages. The test results can be confusing, so Dell suggests running the subtests in the Diskette Drives test group more than once using diskettes from different sources.
Page 74: Serial/Infrared Ports Test Group
Checks the serial port’s ability to send IRQs to the microprocessor Serial/Infrared Internal Transmission Test Checks several internal functions of the serial port using the internal loopback mode of the serial communications chip 5-20 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 75: Parallel Ports Test Group
The subtests in this test group are not intended as diagnostic tests for the actual peripheral attached to each port. (The only exception is a printer, as described in the following subsection.) Running the Dell Diagnostics 5-21...
Page 76: Subtests
Another possible cause of errors is the external device. Use the documentation that came with the peripheral to troubleshoot the device and confirm that it is working properly. (Most printers have a self-test.) 5-22 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 77: Scsi Devices Test Group
Write Test Positions the read/write heads at each block of the device for writing data and verifies that all tracks on the device can be written to correctly. Running the Dell Diagnostics 5-23...
Page 78: Other Test Group
(ESM) system is working properly. The ESM system interacts with the system BIOS and operating system to ensure that critical parameters, such as temperature, are monitored and that appropriate action is taken if a problem is detected. 5-24 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 79: Subtests
These are the most common symptoms that might prompt you to run the ESM sub- tests in the Other test group: The Dell OpenManage HIP server management application returns a warning dealing with server management. You want to verify that any component of the ESM system is working properly.
Page 80 5-26 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 81 This chapter provides troubleshooting procedures for equipment that connects directly to the input/output (I/O) panel of the computer, such as the monitor, keyboard, mouse, or printer. Before performing any of the procedures in this chapter, see “Checking Connections and Switches” in Chapter 2. Then perform the troubleshoot- ing procedures for the equipment that is malfunctioning.
Page 82 No. Go to step 6. Run the Video test group in the Dell Diagnostics. See Chapter 5, “Running the Dell Diagnostics.” Most of the tests in the Video test group require you to respond before the diagnostics continues with the next test.
Page 83 This procedure determines what kind of keyboard problem you have. If a system error message indicates a keyboard problem when you start the computer system or while the Dell Diagnostics is running, complete the following steps: Look at the keyboard and the keyboard cable for any signs of damage. Press and release each key on the keyboard.
Page 84 Change the Serial Port 1, Serial Port 2, and Parallel Port settings to Auto, and change the Mouse setting to On; then reboot the system. Is the problem resolved? Yes. You have fixed the problem. No. Go to step 3. Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 85 No. Go to step 5. Reboot the system from the diagnostics diskette, and run the Serial/Infrared Ports test group and/or the Parallel Ports test group in the Dell Diagnostics. See Chapter 5, “Running the Dell Diagnostics.” The Serial/Infrared Ports test group and the Parallel Ports test group test the basic functions of the system board’s I/O port logic.
Page 86: Troubleshooting The Basic I/O Functions
Did the self-test run successfully? Yes. Go to step 6. No. The printer is probably defective. If the printer was purchased from Dell, see Chapter 11, “Getting Help,” for instructions on obtaining technical assistance. Attempt another print operation on the parallel printer.
Page 87 Swap the interface cable (that connects the device to the serial port) with a known working cable. Is the problem resolved? Yes. The interface cable must be replaced. See Chapter 11, “Getting Help,” for instructions on obtaining technical assistance. No. Go to step 5. Turn off the computer and the serial device, and swap the device with a compara- ble working device.
Page 88 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 89: Safety First—For You And Your Computer
The procedures in this guide require that you remove the cover and work inside the computer. While working inside the computer, do not attempt to service the com- puter except as explained in this guide and elsewhere in Dell documentation. Always follow the instructions closely.
Page 90 Never place conductive objects such as tools, metal pens, or screws on the system board. In addition, Dell recommends that you periodically review the safety instructions at the front of this guide. When following the procedures in this guide, assume that the locations or directions relative to the computer are as shown in Figure 7-1.
Page 91 The computer is enclosed by a front bezel and a cover. To troubleshoot problems inside the computer, you may need to remove the cover to allow access to the sys- tem board, small computer system interface (SCSI) backplane board, external SCSI devices, and optional power-supply paralleling board (PSPB).
Page 92 Use the following procedure to replace the computer cover: Check all cable connections, especially those that might have come loose during your work. Fold cables out of the way so that they do not catch on the computer cover. Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 93: Removing The Computer Cover
Check that no tools or parts (including screws) are left inside the computer. Make sure the keylock on the cover is in the unlocked position. Fit the cover over the side rail at the bottom of the chassis, and slide it closed. Secure the cover with the keylock.
Page 94: Replacing The Computer Cover
(PCI) and Industry-Standard Architecture (ISA) expansion cards, microprocessors or memory module, system board, SCSI backplane board, and PSPB. The PowerEdge 4300 system provides an access door to the expansion card compart- ment (see Figure 7-4) for easy installation and removal of the expansion cards. To open the access door, the keylock must be in the latch position (designated by the square icon) or the unlocked position (designated by the open lock icon).
Page 95 keylock in the latch position door latches (2) expansion-card access door To access the microprocessors or the memory inside the computer, you must remove the interior support panel (see Figure 7-5). To remove the support panel, turn the thumbscrews on the left side of the panel, rotate the panel outward slightly, lift the hinge side of the panel to clear the tabs from the hinge slots, and remove the panel.
Page 96 To remove the tray completely, pull the tray slightly outward (or upward if the system is mounted horizontally) to clear the slide catch and then pull the tray out of the chassis. Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 97 SCSI backplane board system board tray tray latch In Figure 7-7 , the cover on the right side of the computer is removed to provide an interior view. Figure 7-7 also identifies the drive bays. Refer to this illustration to locate interior features and components discussed later in this guide.
Page 98 For information on the system board jumpers, see Appendix B, “Jumpers, Switches, and Connectors.” hard-disk drive cooling fan assembly external drive bays (4) hard-disk drive bays (6) SCSI backplane board support panel expansion card tray latch system board 7-10 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 99: Installing An Expansion Card
(SNMP) trap log file. See Chapter 3, “Messages and Codes,” for a listing of these alert messages. (More information about the Alert Log window and options is pro- vided in the Dell OpenManage HIP online help and the HP OpenView NNM SE x.x With Dell OpenManage HIP x.x User’s Guide. ) Liquid spills, splashes, and excessive humidity can cause damage to the system.
Page 100 Run the System Set test group in the Dell Diagnostics. See Chapter 5, “Running the Dell Diagnostics.” Did the tests run successfully? Yes. The system is operating properly. No. See Chapter 11, “Getting Help,” for instructions on obtaining technical assistance.
Page 101: Error Messages
If an error message indicates a problem with the battery, or if the System Setup pro- gram loses the system configuration information when the computer is turned off, the battery may be defective. Follow these steps to troubleshoot the battery: Turn off the system, including any attached peripherals, and disconnect the sys- tem from its electrical outlet.
Page 102 Reinstall the expansion cards removed in step 3, if applicable. Replace the system cover, and reconnect the system to the electrical outlet. Dell PowerEdge 4300 systems may contain one power supply, two nonredundant power supplies and a PSPB, or three redundant power supplies and a PSPB.
Page 103 Remove the power cable from the cable strain-relief clips. Remove the power supply as follows (see Figure 7-9): Push in on the power supply handle and slide the handle to the left (or upward if the chassis is mounted in the horizontal position) to release it. Rotate the handle outward and then slide the power supply out of the chassis.
Page 104 To the power connector on the third power supply PS3.PB2 NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviations and acronyms list that precedes the Index. 7-16 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 105 NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviations and acronyms list that precedes the Index. A total of five cooling fans are installed in the Dell PowerEdge 4300 system chassis; two fans are located at the front of the system board tray, and three fans are mounted in a removable assembly adjacent to the hard-disk drive bays.
Page 106 Disconnect the cooling fan’s power cable from the FAN1 or FAN2 connector on the system board. Remove the faulty cooling fan from the fan assembly by releasing the two fan retention tabs on the assembly (see Figure 7-10). 7-18 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 107 fan retention tabs (2 per fan) system-board cooling fans (2) Remove the four push pins that fasten the finger guard to the old fan and attach the guard to the new fan. Make sure that the guard is placed on the correct side of the fan relative to the direction of the airflow.
Page 108 See Chapter 5, “Using the Resource Configuration Utility,” in the User’s Guide for instructions. Turn off the system, including any attached peripherals, and disconnect the sys- tem from the electrical outlet. 7-20 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 109 Remove the computer cover and verify that each expansion card is firmly seated in its connector. See “Removing the Computer Cover” found earlier in this chapter. Are the expansion cards properly seated in their connectors? Yes. Go to step 5. No.
Page 110 For any ISA expansion cards, run the RCU and update the configuration informa- tion. See Chapter 5, “Using the Resource Configuration Utility,” in the User’s Guide for instructions. 12. Run the RAM test group in the Dell Diagnostics. See Chapter 5, “Running the Dell Diagnostics.” Did the tests run successfully? Yes.
Page 111 15. Repeat step 12 for each of the remaining expansion cards that you removed in step 9. Have you reinstalled all of the expansion cards without encountering a test failure? Yes. You have fixed the problem. No. See Chapter 11, “Getting Help,” for information on obtaining technical assistance.
Page 112: Adding Memory
12. If possible, swap the DIMM in socket DIMM_A with one of the same capacity, reboot the system, and observe the monitor screen and the indicators on the keyboard. Is the problem resolved? Yes. You have fixed the problem. No. Go to step 13. 7-24 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 113: Before You Begin
13. Run the RAM test group in the Dell Diagnostics. See Chapter 5, “Running the Dell Diagnostics.” Did the tests run successfully? Yes. You have fixed the problem. No. See Chapter 11, “Getting Help,” for instructions on obtaining technical assistance.
Page 114 Align the panel so that the two tabs are to the right. Fit the tabs into the two slots on the chassis back and swing the panel closed. Secure the panel with the two thumbscrews. 7-26 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 115 10. Enter the System Setup program and update the system information. See Chapter 4, “Using the System Setup Program,” in the User’s Guide for instructions. 11. Run the System Set test group in the Dell Diagnostics. See Chapter 5, “Running the Dell Diagnostics.” Did the tests run successfully? Yes.
Page 116 If the monitor displays a system error message indicating a diskette drive problem during execution of either the boot routine or the Dell Diagnostics, the problem may be caused by any of the following conditions: The system configuration settings do not match the physical diskette subsystem configuration.
Page 117 10. Replace the computer cover, reconnect the system to the electrical outlet, and turn on the system. 11. Run the Diskette Drives test group in the Dell Diagnostics to determine whether the diskette drive subsystem now works correctly. See Chapter 5, “Running the Dell Diagnostics,” for more information.
Page 118 16. Replace the computer cover, reconnect the system to the electrical outlet, and turn on the system. 17 . Run the Diskette Drives test group in the Dell Diagnostics to determine whether the diskette drive subsystem now works correctly. Did the tests run successfully? Yes.
Page 119 21. Replace the computer cover, reconnect the system to the electrical outlet, and turn on the system. 22. Run the Diskette Drives test group in the Dell Diagnostics to see whether the diskette drive subsystem now works correctly. Did the tests run successfully? Yes.
Page 120 See Chapter 3, “Installing and Configuring SCSI Drivers,” in the User’s Guide for instructions on installing and configuring the SCSI device drivers for the system’s onboard SCSI host adapter or Dell PowerEdge Expandable RAID Controller host adapter card. For any other type of SCSI host adapter card, see the documenta- tion that accompanied the SCSI host adapter card.
Page 121 10. Check the SCSI cable connections to the tape drive and to the SCSI host adapter connector. If the tape drive is an internal device, check the DC power cable con- nection to the tape drive. Are the cables firmly connected? Yes.
Page 122 The SCSI backplane board monitors the SCSI hard-disk drives connected to the back- plane board. In the event of a drive failure, systems using the optional Dell PowerEdge Expandable RAID Controller host adapter card will issue the following signals using...
Page 123 Verify that the SCSI device drivers are installed and configured correctly. See Chapter 3, “Installing and Configuring SCSI Drivers,” in the User’s Guide to determine which drivers are required and how they should be installed and configured. Are the required SCSI device drivers installed and configured correctly? Yes.
Page 124 Is the problem resolved? Yes. The hard-disk drive format was corrupted. You have fixed the problem. No. See Chapter 11, “Getting Help,” for instructions on obtaining technical assistance. 7-36 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 125 This chapter describes how to access the interior of your system and install the fol- lowing options: Industry-Standard Architecture (ISA) and Peripheral Component Interconnect (PCI) expansion cards Memory upgrades Microprocessor upgrades This chapter also includes instructions for replacing the system battery, if necessary. Use Figure 8-1 to locate the system board features mentioned in this chapter and elsewhere.
Page 126 8- and 16-bit ISA cards. Figure 8-2 shows examples of the different types of expansion cards. The system board contains six PCI expansion-card connectors and two ISA expansion- card connectors (see Figure 8-3). Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 127 8-bit ISA expansion card 16-bit ISA expansion card 32-bit PCI expansion card Two expansion slots are shared by one PCI expansion-card connector and one ISA expansion-card connector, so a maximum of six expansion cards can be installed. Connectors PCI1 through PCI6 support 32-bit PCI cards (see Figure 8-3). Connectors ISA5 and ISA6 support 8- and 16-bit ISA cards.
Page 128 In descending order of precedence, the system boot order is as follows: CD-ROM, diskette, PCI1, PCI2, PCI3, PCI4, PCI5, PCI6, and built-in SCSI host adapter (internal drives). An optional Dell Remote Assistant Card, version 2.0, must be installed in slot PCI4. Follow this general installation procedure: If you are installing an ISA expansion card, start the Resource Configuration Util- ity (RCU), and add the new expansion card to the configuration information.
Page 129 NOTE: If you are installing a PCI expansion card, your system automatically per- forms any required PCI configuration tasks during the boot routine. Turn off the system, including any attached peripherals, and disconnect the sys- tem from the electrical outlet. Prepare the expansion card for installation, and open the expansion-card access door.
Page 130 Connect any cables that should be attached to the card. See the documentation that came with the card for information about cable connections. Close the expansion-card door, and then reconnect the computer and peripherals to electrical outlets and turn them on. Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 131 Follow this procedure to remove an expansion card: If you are relocating or removing an ISA expansion card, run the RCU, and delete the expansion card from the configuration information. See Chapter 5, “Using the Resource Configuration Utility,” in the User’s Guide for instructions.
Page 132: Memory Upgrade Kits
The four dual in-line memory module (DIMM) sockets on the system board can accommodate 64 megabytes (MB) to 1 gigabyte (GB) of dynamic random-access memory (DRAM). Dell PowerEdge 4300 systems use 72-bit DIMMs in these 168-pin sockets. The DIMM sockets are located near the back edge of the system board (see Figure 8-1).
Page 133 DIMM_D DIMM_A back of system board Table 8-1 illustrates several sample memory configurations based on these guidelines. 64 MB 64 MB None None None 128 MB 64 MB 64 MB None None 128 MB 128 MB None None None 192 MB 128 MB 64 MB None...
Page 134 If the total is incorrect, one or more of the DIMMs may not be installed properly. Repeat this procedure, checking to make sure the DIMMs are firmly seated in their sockets. 8-10 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 135 Utility,” in the User’s Guide for instructions on running the utility and saving the configuration. Run the RAM test group in the Dell Diagnostics. See Chapter 5, “Running the Dell Diagnostics,” for information. To install a DIMM, follow these steps: Press the ejectors on the DIMM socket down and outward, as shown in Fig- ure 8-6, to allow the DIMM to be inserted in the socket.
Page 136 For example, if the system has a 400-MHz microprocessor, the addi- tional microprocessor must also be a 400-MHz microprocessor. 8-12 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 137 Use the following procedure, which is illustrated in Figure 8-8, to remove a terminator card from a guide bracket assembly: Unsnap the retaining clip from the guide bracket assembly and remove the clip. Using the thumb and forefinger of each hand, pinch the vertical tabs at each end of the retaining clip and lift the clip straight up.
Page 138 Moderate force may be required to disengage the SEC cartridge from the guide- bracket assembly connector. Pull out the cartridge release latches until they snap into place. 8-14 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 139 retention pins (2) SEC cartridge SEC cartridge release latches (2) heat sink guide bracket assembly Use the following procedure to install the replacement SEC cartridge and heat sink assembly: Remove the terminator card or old SEC cartridge from the guide bracket assembly.
Page 140 The battery may need replacing if an incorrect time or date is displayed during the boot routine along with the following or similar message: 8-16 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 141 To determine if the battery needs replacing, reenter the time and date through the System Setup program. Turn off the system for a few hours, and then turn it on again. Enter the System Setup program. If the date and time are not correct in the System Setup program, replace the battery.
Page 142 11. After an hour, turn on the system and enter the System Setup program. If the time and date are still incorrect, see Chapter 11, “Getting Help,” for instructions on obtaining technical assistance. 8-18 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 143 The external drive bays at the front of a Dell PowerEdge 4300 system hold up to three user-accessible, half-height, 5.25-inch devices (typically CD-ROM or tape drives). A small computer system interface (SCSI) CD-ROM drive is standard in the first external drive bay, while two additional devices of your choice can be installed in the next two external drive bays.
Page 144: Installing A Scsi Hard-Disk Drive
To replace a front-panel insert , position the insert over the bay opening from the inside of the front bezel and carefully press the insert into place. A tab on each side of the insert snaps into a corresponding latch on the inside of the front bezel. Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 145 This section describes the power input connectors and interface connectors on the backs of most drives. Figure 9-2 shows the four-pin power input connector , where you connect a DC power cable from the system power supply. The power connectors are keyed to avoid incor- rect insertion;...
Page 146 P6 is used for the standard 3.5-inch diskette drive. Before connecting a drive to a power cable, refer to Figure 9-5 to identify the correct cable connector to use for a particular drive. 5.25-inch drive 3.5-inch drive connector connector Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 147 NOTE: There is no requirement that SCSI ID numbers be assigned sequentially or that devices be attached to the cable in order by ID number. Dell provides a SCSI cable with an active terminator on the end of the cable. All SCSI devices attached to the cable must have termination disabled.
Page 148 (4) drive-mounting rails (2) screws (6) drive-release tabs (2) drive-release tabs (2) drive-mounting rails (2) Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 149: Removing And Replacing Front-Panel Inserts
Remove the computer cover and front bezel. See “Removing the Computer Cover” and “Removing the Front Bezel” in Chapter 7 . Remove the metal insert from the drive bay that you will be using. Slide the new drive into its bay until it snaps securely into place. If necessary, you can adjust drive alignment by repositioning one or both rails.
Page 150: Accessing The Interior Of Your Computer
Slide each drive into the bay until it snaps securely into place. Reconnect the appropriate DC power cable and interface cable to each drive. Close the system board tray. Replace the front bezel and computer cover. Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 151 Tape drives that require their own separate controller cards are shipped with the con- troller card and an interface cable. Install the drive in an external drive bay by performing the following steps: Configure the controller card if necessary. Refer to the documentation accompanying the tape drive and the card. If the card incorporates jumpers or switches that must be set to work with the system, ver- ify or change the settings as necessary.
Page 152 Ultra/Wide SCSI connectors are built into the drive bay assem- bly to enable easy installation and removal of the drive carriers. The drive bay assembly is connected to the Ultra2/low voltage differential (LVD) SCSI controller on 9-10 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 153 the system board, or a SCSI host adapter card installed in one of the expansion slots on the system board, To install a SCSI hard-disk drive in the external drive bay, use the following procedure. Attach the hard-disk drive to the drive carrier. With the drive carrier laying flat, place the hard-disk drive right-side up on the carrier with the front of the drive directly behind the carrier handle and the drive connector on the end of the carrier.
Page 154 SCSI connectors on the back of the drive bay assembly, and attach the connector on the other end of the cable to either the SCSI1 connector on the system board (see Figure 9-8), or a host adapter card. 9-12 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 155 See Chapter 3, “Installing and Configuring SCSI Drivers,” in your User’s Guide for information. 16. If the hard-disk drive is a new drive, run the SCSI Devices test group in the Dell Diagnostics. See Chapter 5, “Running the Dell Diagnostics,” for information.
Page 156 Slide the drive bay assembly back into the external drive bay. Replace the front bezel and computer cover. 10. Reconnect the computer and peripherals to their electrical outlets, and turn them 9-14 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 157: Installing A Dell Host Adapter Card
(SCSI) hard-disk drives in the computer’s internal hard-disk drive bays. Instructions are also included for upgrading the system by installing a Dell host adapter card . The internal hard-disk drive bays provide space for up to six 1- or 1.6-inch hard-disk drives.
Page 158 Ultra2/LVD SCSI cable connector (SCSI) SCSI hard-disk drives are supplied by Dell in special drive carriers that fit in the hard- disk drive bays. NOTES: For maximum performance, install Ultra2/LVD drives exclusively. Although you can install a mixture of Ultra2/LVD and Ultra hard-disk drives, they will operate at the slower Ultra transfer rate.
Page 159: Scsi Id Numbers
You may need to use different programs than those provided with the operating sys- tem to partition and format SCSI hard-disk drives. See Chapter 3, “Installing and Configuring SCSI Drivers,” in the Dell PowerEdge 4300 Systems User’s Guide for information and instructions.
Page 160 Dell PowerEdge Expandable RAID Controller to ensure that the SCSI host adapter is configured correctly to support hot-pluggable drive removal and insertion.
Page 161 “drive being prepared for operation” pattern appears, followed by the “drive online” pattern. NOTE: If you do not have a Dell PowerEdge Expandable RAID Controller host adapter card installed, you will see only the “drive online” and “drive bay empty” indicator patterns.
Page 162 Install any required SCSI device drivers. See Chapter 3, “Installing and Configuring SCSI Drivers,” in the User’s Guide for information. If the hard-disk drive is a new drive, run the SCSI Devices test group in the Dell Diagnostics. See Chapter 5, “Running the Dell Diagnostics.”...
Page 163 Open the drive carrier handle to release the carrier. Slide the carrier toward you until it is free of the drive bay. Follow these general guidelines when installing a Dell host adapter card. For specific instructions, refer to the documentation supplied with the host adapter card.
Page 164: Scsi Cable
If you ordered an optional SCSI external-access cable, connect this cable to the Ultra2/LVD SCSI connector (labeled “SCSI1”) on the system board. See each device’s documentation for information on cabling that device as part of a daisy chain. 10-8 Dell PowerEdge 4300 Systems Installation and Trubleshooting Guide...
Page 165 12. Test the SCSI devices. Test a SCSI hard-disk drive by running the SCSI Devices test group in the Dell Diagnostics. See Chapter 5, “Running the Dell Diagnostics,” for information. To test a SCSI tape drive, also refer to the documentation for the tape drive soft- ware to perform a tape drive backup and verification test.
Page 166 10-10 Dell PowerEdge 4300 Systems Installation and Trubleshooting Guide...
Page 167: World Wide Web On The Internet
This chapter describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to call Dell for technical or cus- tomer assistance. If you need assistance with a technical problem, perform the following steps: Complete the troubleshooting checks in Chapter 6, “Checking the Equipment”...
Page 168 Dell provides a number of tools to assist you. These tools are described in the follow- ing sections. NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability.
Page 169: Autotech Service
“Dell Contact Numbers” found later in this chapter. Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of tech- nical information.
Page 170 If you need information about additional products available from Dell Computer Corpo- ration, or if you would like to place an order, visit Dell’s World Wide Web site at www.dell.com. For the telephone number to call to speak to a sales specialist, refer to “Dell Contact Numbers”...
Page 171 Remember to fill out the Diagnostics Checklist (Figure 11-1). If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.
Page 172 Name: ______________________________________________________________Date: ______________________ Address: ________________________________________________________Phone number: _________________ Service tag (bar code on the back of the computer): _________________________________________________ Express Service Code: ___________________________________________________________________________ Return Material Authorization Number (if provided by Dell support technician): ___________________________ Operating system and version: ____________________________________________________________________ Peripherals: ____________________________________________________________________________________ _______________________________________________________________________________________________...
Page 173 When you need to contact Dell, use the telephone numbers and codes provided in Tables 11-1 and 11-2. Table 11-1 provides the various codes required to make long- distance and international calls. Table 11-2 provides local telephone numbers, area codes, and toll-free numbers, if applicable, for each department or service available in various countries around the world.
Page 174 — Macau — Not required Malaysia (Penang) Mexico (Colonia Granada) Netherlands (Amsterdam) New Zealand — Norway (Lysaker) Not required Poland (Warsaw) Singapore (Singapore) Not required South Africa (Johannesburg) 09/091 Spain (Madrid) 11-8 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 175 (Sydney) (Dell Dimension systems only)......1-300-65-55-33 Customer Technical Support (Other systems) ... toll free: 1-800-633-559 Customer Care .
Page 176 For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.A.). 11-10 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 177 France Technical Support (Paris)..... . 01... . . 47 62 68 90 (Paris/Montpellier) Technical Support (Montpellier) .
Page 178 For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.A.). 11-12 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 179 Technical Support (Dell Dimension systems only) ($2.50 + GST per call) ....0900 51010 Technical Support (Other systems) ......0800 446 255 Customer Service .
Page 180 For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.A.). 11-14 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 181 Switzerland Technical Support ......... 0844 811 411 (Geneva) Commercial Services .
Page 182 Dell Sales ........
Page 183 The Video test group of the system diagnostics consists of the following eight tests, each of which verifies a particular video function or group of functions: Video Memory Test — Checks the integrity of characters generated from data in the video memory. Video Hardware Test —...
Page 184 25-line text mode. The 40-column x 25-line character attributes subtest displays four lines of text in 40-column by 25-line (double-wide) text mode that demonstrate normal-intensity video, reverse video, intensified video, and blinking video. Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 185 The 40-column x 25-line character set subtest displays all 256 characters in the ASCII character set in 40-column by 25-line (double-wide) text mode. The Text Mode Color Test contains three subtests that check the video subsystem’s ability to present color in text modes. The following subsections describe these subtests.
Page 186: Color Bars Subtest
The color bars subtest displays 16 bars in different colors with background intensity enabled. Under each bar is the name of the color that should be displayed. Type if each color bar is displayed correctly; otherwise, type . Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 187: Text Mode Pages Test
The Text Mode Pages Test checks the video subsystem’s ability to map and present all available video pages on the monitor screen, one page at a time. The test displays eight successive screens, the first of which contains 21 lines of 77 zeros. The remain- ing seven screens are identical to the first, except that each screen substitutes a different numeral (1 through 7) for the zeros.
Page 188: X 350 16-Color Graphics Mode Screen
. The 800- x 600-pixel 256-color graphics mode screen displays a series of squares with four colors in each square. Type if all the squares appear to be correct; otherwise, type . Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 189: Color Palettes Test
The 1024- x 768-pixel 16-color graphics mode screen displays a series of hourglasses in 16 different colors. Type if all the hourglasses appear to be correct; otherwise, type . The 1024- x 768-pixel 256-color graphics mode screen displays a series of asterisks with four colors in each asterisk.
Page 190 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 191 This appendix provides specific information about the jumpers on the system board. It also provides some basic information on jumpers and switches and describes the connectors and sockets on the various boards in the computer. Jumpers and switches provide a convenient and reversible way of reconfiguring the circuitry on a printed circuit board.
Page 192 In either case, do not use a pen, pencil, or other object that might leave a residue on the switch. Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 193 jumpered unjumpered Jumpers, Switches, and Connectors...
Page 194 Only one of these jumpers should have a jumper plug installed. unjumpered jumpered NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviations and acronyms list that precedes the Index. Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 195: Jumpers And Switches—A General Explanation
Chapter 4, “Using the System Setup Pro- gram,” of the Dell PowerEdge 4300 Systems User’s Guide . A password jumper on the system board enables or disables the password features and clears any password(s) currently in use.
Page 196: Scsi Backplane Board
XSMB_OUT, XSMB_IN SMB connectors PROCESSOR n Microprocessor connectors NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviations and acronyms list that precedes the Index. Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 197 Figure B-2 shows the location of the connectors on the 1 x 6 SCSI backplane board. ¤ SCA-2 compatible SCSI connectors on reverse side (SLOT0 through SLOT5) Ultra2/LVD SCSI cable connector (SCSI) cooling-fan system-board data power input power cable cable connector (PLANAR) connector (POWER) connector (FAN) Table B-3 lists the connectors on the 1 x 6 SCSI backplane board.
Page 198 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 199 This appendix provides instructions for upgrading a Dell PowerEdge 4300 computer with a single power supply with a power-supply paralleling board (PSPB) and addi- tional power supplies. Follow these steps to upgrade the computer with a PSPB and additional power...
Page 200: Accessing The Scsi Backplane Board And Optional Pspb
PSPB tray. Insert the connector through the slot in the tray until the retention tabs on the mounting posts lock the connector into place. Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 201 10. Install the PSPB onto the PSPB tray (see Figure C-2): While holding the PSPB by its edges, position the PSPB so that the tabs on the PSPB tray fit through the corresponding slots in the PSPB. Slide the PSPB toward the front of the tray a quarter of an inch (about one centimeter).
Page 202 16. Attach the system-board power cables labeled “PWR1” and “PWR2” to the cor- responding connectors on the PSPB and system board (see Figure 8-1 and Figure C-3). See Table C-1 for the location of the connectors on the two boards. Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 203 PWR1 To POWER1 connector on system board PWR2 To POWER2 connector on system board PWR3 Not used To diskette drives and other devices in external drive bays HD_B/P To POWER connector on SCSI backplane board NOTE: For the full name of an abbreviation or acronym used in this table, see the abbreviations and acronyms list that precedes the Index.
Page 204 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 205 ampere(s) bits per inch alternating current bits per second analog-to-digital converter British thermal unit Autodesk Device Interface Celsius artificial intelligence cold cathode fluorescent tube American National Standards compact disc Institute compact disc read-only memory Advanced Peripheral Interrupt Controller color graphics adapter American Standard Code for Information Interchange centimeter(s)
Page 206 Canada) embedded server management dots per inch Fahrenheit dynamic random-access memory file allocation table double-sided double-density Federal Communications Commission double-sided high-density first-in first-out Dell SCSI Array feet error checking and correction gram(s) Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 207 gravities kilobit(s) gigabyte(s) kilobit(s) per second graphical user interface kilogram(s) hexadecimal kilohertz Hardware Instrumentation Package local area network high memory area pound(s) High Performance File System liquid crystal display hertz light-emitting diode input/output low insertion force identification load number integrated drive electronics lines per inch interrupt request low voltage differential...
Page 208 Resource Configuration Utility NT File System ringer equivalence number nonvolatile random-access memory radio frequency interference Operating System/2 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 209 red/green/blue tracks per inch read-only memory terminate-and-stay-resident revolutions per minute upper memory block real-time clock uninterruptible power supply Single Controller Architecture Universal Service Ordering Code small computer system interface volt(s) Scalable Disk System volt(s) alternating current second(s) volt(s) direct current single-edge contact Video Electronics Standards Association synchronous dynamic random-access...
Page 210 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 211 8-12 power supply, 9-4 ribbon, 7-10, 9-3 assistance SCSI, 9-5 technical, 11-1 telephone numbers, 11-7 calling Dell, 11-7 warranty repair or credit, 11-4 CARDBIOS jumper, B-3 AutoTech service, 11-3 CD-ROM drives drive bays, 9-1 Color Palettes Test, A-7 computer...
Page 212: Dimm Installation Guidelines
5-10 Test Limits option, 5-10 using, 5-3 electrostatic discharge. See ESD Video test group, 5-16, A-1 embedded server management. See device drivers, 4-2 ESD, ix diagnosing problems, 11-1 diagnostic tests, 5-24 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 213: Techfax Service
expansion cards header connector controller, 9-9 illustrated, 9-3 illustrated, 8-3 help tools installing, 8-4 AutoTech service, 11-3 removing, 8-7 Internet, 11-2 troubleshooting, 7-20 TechConnect BBS, 11-3 external SCSI devices, 10-7 TechFax service, 11-3 hot-pluggable drives installing and removing, 10-4 fan connectors, 8-2 fixing problems, 11-1 front bezel connections, 2-3...
Page 214 7-6 about, 3-1 Peripheral Component Interconnect. See alert log messages, 3-12 beep codes, 3-1, 3-9 power error messages, 4-2 input connectors, 9-3 SCSI hard-disk drive indicator codes, 3-18 troubleshooting, 2-4 system, 3-1 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 215: Product Information
power supply returning equipment, 11-4 features, 7-14 ribbon cables, 7-10, 9-3 indicators, 3-19 replacing, 7-14 troubleshooting, 7-14 power switches illustrated, 2-4 safety instructions for preventing ESD, ix, 7-1 PowerEdge Expandable RAID Controller card general, vi hard-disk drive installation, 10-4 health considerations, vi installing, 10-7 SCSI backplane board power-supply paralleling board.
Page 216: Program Conflicts
6-3 system memory monitor, 6-1 troubleshooting, 7-23 parallel printer, 6-5 power supply, 7-14 system messages, 3-1 SCSI hard-disk drives, 7-34 System Setup program, 2-7 SCSI tape drive, 7-31 serial I/O devices, 6-6 Dell PowerEdge 4300 Systems Installation and Troubleshooting Guide...
Page 217 troubleshooting (continued) server-management program warning, 7-11 video connector location, 2-3 software errors, 4-1 video functions system board, 7-26 about, A-1 system memory, 7-23 testing, 5-16 tape drives, 7-31 Video Hardware Test, A-2 video subsystem, 7-25 visual signs of problems, 2-5 Video Memory Test, A-2 wet computer, 7-11 video subsystem...

Dell PowerEdge 4300 Installation And Troubleshooting Manual

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