Troubleshooting - HTC Snap Quick Start Manual

26 Quick Start Guide

17 Troubleshooting

Q.
What should I do if the device hangs or is operating slowly?
•
You can try restarting your device or free up memory on the device.
•
Try uninstalling extra plug-ins from the device to eliminate any functional
instability that they may cause.
• If your device hangs and does not respond to input, remove the battery, wait for
three seconds, then reinsert the battery and turn on your phone.
• After backing up your data and files, click Start > All Programs > Accessories >
Clear Storage to restore the device to its factory default settings.
Q.
The device's standby time seems to be decreasing.
•
Standby time may differ, depending on how you use your device. Turning on and
using wireless functions such as Bluetooth or Wi-Fi will use up the battery faster.
•
Long duration calls, camera usage, Internet connection, and more will use up the
battery faster.
•
Batteries are consumable items and should be replaced every eight months to a
year.
•
For more information, you can also visit HTC's support web site. On the support
web site, select your device model and refer to the "FAQs".
Q.
The device heats up when I'm charging the battery or when I'm making long
duration calls.
•
It is normal for the device to heat up during charging. After charging, it will
return to its normal temperature.
•
It is normal for the device to heat up when you are using the same function for a
long time, such as making long duration calls or recording a long video clip.
•
Please rest assured that all HTC devices are factory tested before released.