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Your first week with your new phone
Getting help and troubleshooting
Want some quick guidance on your phone?
Check out the friendly walkthroughs and the FAQs in the Help app to learn how to use your phone.
§ When you see a Help tile in HTC BlinkFeed, just tap the tile to know more about the tip.
§ From the Home screen, tap
You can then tap Search help articles & videos, and enter what you're looking for. Or you
can tap
to browse how-tos, FAQs, and more.
If HTC Help is not preinstalled on your phone, you can download it from Google Play.
Having hardware or connection problems?
Before calling for support, you can first use the Help app to troubleshoot or perform diagnostics on
your phone. This helps you in finding the problem cause, and in determining whether you can
resolve the problem or you need to call for support.
1. From the Home screen, tap
2. On the Help screen, tap
troubleshooting wizard to check the basic hardware functions.
3. You can also tap Software updates to check for new software updates if available.Software
updates may contain bug fixes and feature improvements.
, and then find and tap Help.
, and then find and tap Help.
and then tap Troubleshooting or Diagnostics tools to use a
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