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Troubleshooting
Troubleshooting
Before you troubleshoot
Use this checklist to solve most printer problems:
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Make sure the power cord is plugged into the printer and into a properly grounded, working electrical outlet.
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Make sure the printer is turned on.
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Make sure the printer is securely connected to the computer, print server, or network access point.
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Check the printer for error messages, and resolve any errors.
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Check for paper jam messages, and clear any jams.
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Check the ink cartridges, and install new cartridges if necessary.
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Turn the printer off, wait about 10 seconds, and then turn the printer back on.
Note: Make sure the printer is not in Sleep mode. Press and hold
If Troubleshooting does not solve your problem
Visit our Web site at http://support.lexmark.com to find the following:
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Knowledgebase articles with the latest information and troubleshooting for your printer
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Live online customer support
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Contact numbers for telephone customer support
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Firmware and software updates
Setup troubleshooting
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"Incorrect language appears on the display" on page 132
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"Software did not install" on page 132
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"Print job does not print or is missing pages" on page 133
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"Printer is printing blank pages" on page 134
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"Printer is busy or does not respond" on page 134
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"Cannot delete documents from the print queue" on page 135
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"Cannot print through USB" on page 135
for three seconds to turn off the printer.
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Table of Contents
Troubleshooting
