IBM 7870B4U Service Manual page 128

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 4, "Parts listing," on page 41 to determine which components are CRUs and which components
are FRUs.
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error Code Type
0x800B0500 Error
0x806F0A07 Error
114
BladeCenter HS22 Type 7870, 1936, and 1911: Problem Determination and Service Guide
Error Message
Memory device 0 (Bckup Mem
Status) is not redundant and not
operational
Processor Throttled
Action
1. Check the event logs for other memory errors that
might occur (see "Error logs" on page 103).
2. Reseat all of the memory modules in the blade
server (see "Removing a memory module" on
page 64 and "Installing a memory module" on
page 65).
3. Make sure all of the memory is enabled in the
Setup utility (see "Using the Setup utility" on
page 21). Notice which memory modules are
disabled before continuing to the next step.
4. If the error still occurs, replace the memory
modules that were disabled in the Setup utility
(see "Removing a memory module" on page 64
and "Installing a memory module" on page 65).
5. (Trained service technician only) If the error still
occurs, replace the microprocessor that controls
the failing memory module.
Note: DIMM sockets one through six are
controlled by the first microprocessor and DIMM
sockets seven through twelve are controlled by
the second microprocessor. See "Removing a
microprocessor and heat sink" on page 90 and
"Installing a microprocessor and heat sink" on
page 94.
1. Make sure that the room temperature is within
the operating specifications (see "Features and
specifications" on page 9).
2. Make sure that none of the air vents on the
BladeCenter unit and on the blade server are
blocked.
3. Make sure that all of the fans on the BladeCenter
unit are running.
4. Make sure that the CPU heat sink is properly
attached to the CPU (see "Installing a
microprocessor and heat sink" on page 94).