Performing A Printer Self-Test; Clearing Label Jams; Correcting Poor Print Quality; Labels Do Not Feed Correctly - Dymo 1752265 User Manual

Getting Help

Performing a Printer Self-Test

If you experience problems with broken characters or other print quality issues, perform a printer
self-test. The self-test verifies that all elements of the print head and printing mechanism are in
working condition.
To perform a self-test
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Clearing Label Jams

To clear labels that have become jammed in the printer
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Correcting Poor Print Quality

Poor print quality is most frequently caused by one of the following:
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First, make sure you are using DYMO-branded labels. Do not use third-party labels because the
thermal coating on other labels has a different sensitivity than DYMO-branded labels. Also, the
perforated holes between the labels made by other manufacturers are frequently not detectable by
LabelWriter printers.
If the print quality becomes faint, small dots of white appear scattered through the printed
characters, or light and dark patches of printing appear, you are probably using a faulty roll of
labels. Try using a different roll from a fresh box. If the second roll prints correctly, the problem is
with the first roll of labels.
Another possibility is that the LabelWriter print head needs cleaning. Every LabelWriter printer
comes with a cleaning card. See "Caring for Your Printer" on page 15 for information about the
LabelWriter cleaning card.

Labels Do Not Feed Correctly

If your labels do not feed correctly, check the following:
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With a roll of labels in the printer, press and hold the form-feed button on the front of the
printer for five to ten seconds.
The printer begins printing vertical lines along the width of the printer. The test pattern
automatically changes every 3/4 inch (19 mm).
Once the self-test begins, release the form-feed button.
To stop the self-test, press and release the form-feed button.
Tear off any labels that have already fed
through the printer.
Press the label release lever forward and
pull the jammed label out of the label feed
slot.
An old roll of labels
Labels made by a manufacturer other than DYMO
Labels where the thermal coating has been compromised
A dirty print head
Press label release
forward