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Troubleshooting tables
The following tables list problem symptoms and suggested solutions. See the
Problem Determination and Service Guide on the IBM Documentation CD for more
detailed troubleshooting information. If you cannot find the problem in these charts,
run the diagnostic programs. If you have run the diagnostic programs, or if running
the tests does not diagnose the problem, call for service.
CD or DVD drive problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
The CD or DVD drive is not
recognized.
A CD or DVD is not working
correctly.
The CD or DVD drive tray is not
working.
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IBM System x3950 Type 8872 and System x3950 E Type 8874: Installation Guide
Action
1. Make sure that:
v The IDE channel to which the CD or DVD drive is attached (primary or
secondary) is enabled in the Configuration/Setup Utility program.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the CD or DVD drive.
2. Run the CD or DVD drive diagnostic programs.
3. Reseat the following components:
a. CD or DVD drive
b. CD or DVD drive cable
c. I/O board
4. Replace the components listed in step 3 one at a time, in the order shown,
restarting the server each time.
1. Clean the CD or DVD.
2. Run the CD or DVD drive diagnostic programs.
3. Reseat the CD or DVD drive.
4. Replace the CD or DVD drive.
1. Make sure that the server is turned on.
2. Insert the end of a straightened paper clip into the manual tray-release
opening.
3. Reseat the CD or DVD drive.
4. Replace the CD or DVD drive.
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