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This chapter provides information about troubleshooting your NETGEAR RangeMax Wireless
USB 2.0 Adapter WPN111. For information about connecting to wireless networks and the
Internet, see
"Basic Setup" in Chapter
Troubleshooting Tips
Use the information below to solve common problems you may encounter. Also, refer to the
knowledge base on the NETGEAR website at http://www.netgear.com/support/main.asp.
Table 4-1. Troubleshooting Tips
Problem
The LED is not lit
The LED blinks but the WPN111 is not
connected to an access point.
I cannot connect to an access point.
The access point is available and there is
good signal strength.
1.
Action
The WPN111 is not connected to the USB port properly or the
WPN111 software is not loaded.
• Remove and reinsert the WPN111.
• Check the Windows device manager to see if the WPN111 is
recognized and enabled. Reload the WPN111 software, if
necessary.
• Try to install the WPN111 in a different USB slot on your
system if one is available.
The WPN111 is trying to connect to an access point, but
cannot connect.
• The access point may not be powered on.
• Or, the access point and the WPN111 are not configured
with the same wireless parameters. Check the SSID and
WEP settings.
• If the access point is WPA-PSK protected, you need the
correct WPA-PSK passphrase. Otherwise, the WPN111 will
still be connected to the previous access point and you will
not be able to change to the WPA-PSK access point.
• If the access point is WEP protected (either 64 or 128 bit
encryption), you will be prompted to enter the WEP
encryption security information.
v2.0, February 2007
Chapter 4
Troubleshooting
4-1
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