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Cisco TMSXE Logging Features
The Cisco TMSXE product has logging features to assist with troubleshooting of the installation and
operation if required. The directory for these log files is configured in the Configuration Utility and by
default is a sub-folder named Logs in the installation directory.
The logging detail and modes are controlled via registry settings the administrator can modify if
desired. All values are stored in the registry at
Management Suite Exchange Integration
Administrators can use the Windows Registry Editor to create/modify the registry keys as needed.
After any of these registry settings have been modified, the Integration should be restarted to have
the changes take effect. This can be done by either restarting the Windows Server, or you can avoid
restarting the server by restarting the TANDBERG COM+ Package itself.
To restart the COM+ Package,
1.
Open the Component Services Snap-in in a MMC Console
2.
Expand the tree Component Services > Computers > My Computer > COM+ Applications
3.
Find the TANDBERG listing, right-click on it and select Shut Down
4.
Right-click on the TANDBERG listing again, and select Start
The TANDBERG components will not process any registry key changes you may have made.
Setting Log Levels
Logging is controlled per component. You can define the level of information logged, and where it is
logged to. By default, Errors and Info are logged to file for all components. Changing this behavior is
controlled through the creation of two possible registry strings for each component—LogLevel and
LogMode. These keys are not present by default, and if not detected, the default values are used.
A list of valid components you can control are listed below. The name in the left column is the string to
use in the registry string (names are case sensitive!)
Valid components
Installation
TANDBERG Configuration
TANDBERGSinks
SyncHandler
TMSConferenceAPI
LogLevel
The Loglevel value is used for controlling the amount of detail that is logged for a particular
component. To set the LogLevel for a particular component, create a new String Value in the Cisco
TMSXE registry key whose name is LogLevel ComponentName replacing ComponentName with
one of the valid Component names. When created, modify the string by double-clicking it and set the
value to the desired level from the list below.
Cisco TMSXE Administrator Guide
HKEY_LOCAL_MACHINE\SOFTWARE\Tandberg\TANDBERG
How to use
Logging for steps and actions from the software
installation/upgrade/uninstall
Logging for actions initiated from the Configuration Utility
Logging related to the mailboxes/calendars and triggering of the
Synchronizer
Logging related to the Synchronization processes between Cisco
TMS and Exchange
Logging related to the conferencing details passed between Cisco
TMS and Exchange
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