Understanding Critical Error Notifications - HP T1936AA - Digital Sending Software Technical Reference

Understanding critical error notifications

Select the Notify administrator of critical error check box on the General tab of the HP MFP DSS
Configuration Utility to receive e-mail messages when critical errors occur. The subject line of these
e-mail messages reads: HP MFP Digital Sending Software – Critical Error Notification. The
e-mail message body reads as follows: "The HP MFP Digital Sending Software server [server TCP/
IP] incurred a critical error [error message]. This error might require administrative action."
Table 4-2 Critical error messages
Table 4-2 Critical error messages
Error Message
Insufficient disk space to allow job
Firmware has not been upgraded on device
A notification message was not printed on the [device TCP/
IP] printer
Address Book checking terminated with a severe corruption
indication
The SMTP server didn't accept the e-mail message because
it was too big
A disk file was not downloaded to the [device IP] printer
ENWW
lists some of the critical-error messages that might be sent.
Suggested Actions
Check available disk space on the HP DSS server. In some
high-usage environments where numerous devices are
configured in HP DSS, several gigabytes of free disk space
might be required during peak usage periods. An HP DSS
server cannot support more than 250 MFPs or digital
senders.
This message should be seen only when older MFPs are
managed by HP DSS. Remove the device from the
configuration and add it back again. Select Apply to re-
initiate the firmware download.
Verify that HP DSS can communicate with the device that is
indicated in the message.
Call HP Support or an authorized service provider. The
Address Book might need to be rebuilt.
Reduce the e-mail size limit in HP DSS to a number less
than the limit that is configured at the SMTP server.
Remove the device (indicated by the TCP/IP address) and
add the device back again to HP DSS.
Understanding critical error notifications 91