Page 1 HP Digital Sending Software V4 Software Technical Reference (Public)
Page 3 HP Digital Sending Software V4 Software Technical Reference...
Page 4 Copyright and License Trademarks ©2005 Copyright Hewlett-Packard Adobe®, Acrobat® and Adobe Development Company, L.P. Photoshop® are either registered trademarks or trademarks of Adobe Reproduction, adaptation or translation Systems Incorporated in the United States without prior written permission is and/or other countries/regions.
Page 5: Table Of Contents
Send-to-folder capabilities....................11 Send-to-workflow capabilities....................11 HP DSS components..........................12 Windows interface.........................13 Licensing..............................13 Node Locking........................1 4 Licenses from prior versions....................1 4 Hewlett-Packard limited warranty statement................14 HP software license terms....................15 License grant......................15 Ownership......................15 Copies and adaptations..................16 No disassembly or decryption................16 Transfer........................ 1 6 Termination......................16...
Page 6 Export requirements..................... 1 7 U.S. government restricted rights................17 3 Software features Finding documentation and other supporting information..............20 Using Internet support...........................20 Understanding support tools........................21 Using the e-mail feature........................22 Using HP DSS to send e-mail from an MFP.................22 Configuring the e-mail feature....................24 E-mail servers that function as SMTP gateways..........25 Exchange 5.5..................25 Exchange 2000..................25...
Page 7 Novell Bindery configuration..............55 LDAP authentication....................55 Configuring Authentication....................57 LDAP Configuration.....................58 Troubleshooting authentication.....................59 Determining the LDAP server hostname or TCP/IP address......59 Determining the search root................. 6 0 To determine the search root using the Microsoft LDAP Administration tool (LDP.EXE)............60 To determine the search root using the Microsoft Management Console with ADSIEDIT.MSC.............60 Determining access rights..................
Page 8 Configuring the HP DSS send-to-fax feature............77 Configuring the MFP analog send-to-fax feature..........78 Addressing tab ........................7 8 Advanced addressing settings ................81 Log tab..........................83 Preferences tab ........................84 Properties tab........................85 4 Troubleshooting tools Using the Activity Log in the Configuration Utility .................88 Using the log for an individual device....................
Page 9: Purpose And Scope
Purpose and scope Introduction This technical reference provides information about, and troubleshooting tips for, the HP Digital Sending Software (HP DSS) program. This reference is also presented in an electronic format to serve as a quick reference tool for Customer Care Center (CCC) agents, support engineers, system administrators, and management information system (MIS) personnel.
Page 10 Chapter 1 Purpose and scope ENWW...
Page 11: Software Description
Software description This chapter contains information about the following topics: ● Technology overview ● Software capabilities ● HP DSS components ● Licensing ENWW...
Page 12: Technology Overview
Technology overview HP DSS is an optional software program for the HP LaserJet multifunction peripheral (MFP) products. When using HP DSS for digital sending, settings are configured by using the HP MFP DSS Configuration Utility rather than the device control panel. Two methods are available for configuring an HP MFP to send documents digitally: ●...
Page 15: Software Capabilities
Administrators can choose to either replicate the LDAP directory or use other methods to import address-book data. ● The replicated address book is stored only in the DB directory in the \PROGRAM FILES \HEWLETT-PACKARD\HP MFP DIGITAL SENDING SOFTWARE folder, and not on the device hard drive. Software capabilities This section includes the following topics: ●...
Page 16: Addressing Tab
Table 2-1 Functions available through HP DSS (continued) Function Detail Compatibility ● Authentication Windows® network authentication HP LaserJet 9040mfp ● Novell authentication HP LaserJet 9050mfp HP LaserJet 4345mfp HP LaserJet 9500mfp HP LaserJet 4100mfp HP LaserJet 9000mfp HP 9200c Digital Sender ●...
Page 17: Control-Panel Features
Control-panel features All basic HP DSS tasks can be initiated at the device control panel. ● When prompted on the control panel, the user types the username and password for authentication, using the control-panel keyboard. ● The user then selects an HP DSS task such as send-to-e-mail, send-to-folder, or send-to-fax. ●...
Page 18: Authentication
Adobe Systems, Incorporated, Web site (www.adobe.com). NOTE One or more of the links in this document take you outside the Hewlett-Packard Web site. Hewlett-Packard does not control and is not responsible for information outside the HP Web site.
Page 19: Fax Capabilities
folder on the HP DSS server. A third-party secure e-mail program monitors this folder, processes the e-mail message, and sends it out in a secure manner. From the user's point of view, the process of sending an e-mail message by using the secure e-mail option is exactly the same as it is for normal e-mail.
Page 20: Hp Dss Components
HP DSS components The following table describes the network components that are required for digital sending. Table 2-2 HP DSS network requirements Component Description Network server running Windows 2000 Professional, Server, The server contains the following components: or Advanced Server; Windows XP Professional; or Windows ●...
Page 21: Windows Interface
Windows administrator computer Remote printers TCP/IP network SMTP LAN fax LDAP Network gateway browser server server server folders Figure 2-3 HP DSS architecture Windows interface HP DSS is installed on a network server that is running Windows 2000 Professional, Server, or Advanced Server;...
Page 22: Hewlett-Packard Limited Warranty Statement
Use the General tab of the HP MFP DSS Configuration Utility to add and remove licenses. Upgrading from previous versions of HP DSS for more information about upgrading older licenses. Hewlett-Packard limited warranty statement The following licensing terms apply to the HP Digital Sending Software. Chapter 2 Software description ENWW...
Page 23: Hp Software License Terms
HP PRODUCT DURATION OF WARRANTY HP MFP DIGITAL SENDING SOFTWARE v. 4.0 90 days HP warrants to you that the HP SOFTWARE PRODUCT will not fail to execute its programming instructions for 90 days after the date of purchase due to defects in material and workmanship when properly installed and used.
Page 24: Copies And Adaptations
Copies and adaptations You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software. You must reproduce all copyright notices in the original Software on all copies or adaptations. You may not copy the Software onto any bulletin board or similar system.
Page 25: License Grant
The following License Terms govern your use of the SOFTWARE once you have legally obtained the KEY CODE. License grant HP grants you a license to Use the KEY CODE to access the SOFTWARE PRODUCT for use with a single HP LaserJet MFP product. "Use" means storing, loading, installing, executing or displaying the SOFTWARE PRODUCT with a single HP LaserJet MFP.
Page 26 Chapter 2 Software description ENWW...
Page 27: Software Features
Software features This chapter contains information about the following topics: ● Finding documentation and other supporting information ● Using Internet support ● Understanding support tools ● Using the e-mail feature ● Using the secondary e-mail feature ● Using the fax feature ●...
Page 28: Finding Documentation And Other Supporting Information
Finding documentation and other supporting information The following table outlines the source for, and description of, the information that is available about issues that can arise when using HP DSS. Table 3-1 Sources of information Source Description HP MFP DSS Support Guide This guide is located on the HP DSS CD and installed with Version 3.5.45 or later.
Page 29: Understanding Support Tools
Understanding support tools The following table lists support tools that are available for HP DSS. Table 3-2 Support tools Tool Purpose Windows Services Stop and start HP DSS. Software and device activity logs View messages for HP DSS and the devices. See Using the Activity Log in the Configuration Utility Using the log for an individual...
Page 30: Using The E-Mail Feature
Using the e-mail feature Devices can be configured to send e-mail directly to an e-mail gateway or through HP DSS. All e-mail-creation activities, including image processing, SMTP message creation, and addressing, are performed in the device firmware. This section describes how completed e-mail jobs are routed to the SMTP gateway through HP DSS.
Page 31 After the device contacts the HP DSS service to ensure that it is ready for communication, the e-mail interface screen appears in the control panel. The default values are filled in based on what was specified during the configuration process. If authentication is on, the From: text box contains the user's e-mail address.
Page 32: Configuring The E-Mail Feature
Configuring the e-mail feature Use the Email tab of the HP MFP DSS Configuration Utility to configure and organize the SMTP e-mail servers that HP DSS uses to send e-mail messages. On the HP DSS server, open the HP MFP DSS Configuration Utility and click the Email tab. Figure 3-2 The Email tab Click Find Servers to find all of the SMTP servers on the network.
Page 33: E-Mail Servers That Function As Smtp Gateways
Select each server and then click Edit..The Edit SMTP Gateway dialog box appears. Figure 3-3 Edit SMTP Gateway dialog box NOTE In version 4.3 of HP DSS this dialog box also includes an Enable SMTP Authentication option, with fields for entering the SMTP user name and password. To set a maximum file size for the specified SMTP gateway, select it in the Maximum File Size drop-down list.
Page 34: Sendmail
Sendmail Sendmail runs as a UNIX® daemon (service). In many large networks, several Exchange servers are routed to a Sendmail gateway, which can serve as a firewall. Qmail Qmail is very similar to Sendmail. Qmail does not accept a bare line-feed character in any SMTP content.
Page 35: Using The Secondary E-Mail Feature
Type what you want to go into the body of the message. To send the message, type a period (".") and then press Enter. Type quit and then press Enter to end the telnet session. The test e-mail message should appear in the sender's inbox in a few seconds. If the sender does not receive the e-mail message, the SMTP server might not be relaying e-mail.
Page 36: Using Hp Dss To Send Secure E-Mail
Using HP DSS to send secure e-mail The following steps outline what happens when a user sends e-mail from a device by using the HP DSS secondary e-mail feature. The user selects the Secondary E-mail option on the device control panel. NOTE Because the name of this option can be customized through the HP MFP DSS Configuration Utility, this button might have a different name.
Page 37 Figure 3-5 The Secondary Email tab To configure secondary e-mail On the HP DSS server, open the HP MFP DSS Configuration Utility and click the Secondary Email tab. To enable the secondary e-mail option, select the Enable Send to Secondary Email check box. Use the Home Screen Display Name text box to specify the display name.
Page 38: Using The Fax Feature
Click Advanced... on the Secondary Email tab to specify any X-headers to include in the e- mails. The administrator can use X-headers to supply a user-defined header that is inserted in the rfc822 file for each secondary e-mail message that the device sends. The third-party e-mail software program can then use this header information to perform specific actions.
Page 39: Using Lan Fax To Send A Fax
Figure 3-6 LAN fax process illustrates the LAN fax process. A more detailed description of the LAN fax method follows.
Page 40: Lan Fax Notification
NOTE Fax notification for Captaris RightFAX works slightly differently. Authentication must be enabled in HP DSS. The account name that the user specified at the device control panel (either the Windows or Novell user account name) is inserted into the .HPF file. The RightFax server uses this value to match the authenticated user to a specific RightFax user account.
Page 41 ● Internet Fax ● MS Windows 2000 Fax Depending on which method is selected, the applicable settings appear on the Fax tab. Fill in these settings to complete the fax configuration process. To configure LAN fax Follow these instructions to set up faxing from the device by using the network LAN fax service. On the HP DSS server, open the HP MFP DSS Configuration Utility and click the Fax tab.
Page 42 Click Advanced to set up input and output settings for the LAN fax product. Click Browse to select the network folder that the fax software uses. Complete the Credentials to Access Folder section, if required. Then click Verify Folder Access to test the credentials and verify access to the folder. Click Apply to save the LAN fax settings.
Page 43 Type the domain name for the Internet fax provider into the Fax Provider Domain text box (for example, efax.com). HP DSS takes the phone number that is typed at the device and then uses this domain name to create the e-mail (for example, [phone number]@efax.com). Type a valid e-mail address into the Default Fax Account e-mail address text box.
Page 44: To Configure Analog (Embedded) Fax
Select MS Windows 2000 Fax from the drop-down list on the Fax tab. Figure 3-9 Configuring Windows 2000 fax Click Fax Properties. The Windows Fax Console dialog box appears. Use the Tools menu to configure any settings, if needed. Click Apply to save the Windows 2000 fax settings. To configure Analog (embedded) fax HP DSS can be used to configure the settings for the embedded analog fax modem in an MFP.
Page 45: Using Hp Dss To Send A Document To A Folder
Figure 3-10 Send-to-folder feature outlines this feature.
Page 46: Changing The Settings
Changing the settings Before sending to a folder, the user can change the following settings by touching Folder Settings on the control-panel interface: ● Scan Preferences: Select black and white or color (if available). ● File Type: Select .PDF, .TIFF, .MTIFF, or .JPEG. NOTE If the document has multiple pages, the .PDF and .MTIFF formats produce a single file that contains all of the pages.
Page 47 Figure 3-11 The Folders tab To configure the send-to-folder feature On the HP DSS server, open the HP MFP DSS Configuration Utility and click the Folders tab. Select the Enable Send to Folder check box. Click Add… to add a new folder. The Add Predefined Folder dialog box appears. Type a name for the folder into the Alias Name text box.
Page 48: Using The Send-To-Workflow Feature
Public Folders on the Folders tab. If MFP User is selected, the program uses the credentials with which the user has logged into the device. Click OK to save the settings. The new folder is added to the list. Repeat steps 1 through 5 to add more folders. Type the public access credentials that are required to gain access to folders in the Credentials to Access Public Folders area of the Folders tab.
Page 49 Figure 3-12 The Workflows tab The workflow configuration process comprises three steps: ● Creating the workflow group, which defines which workflow menus and forms are available on the device control panel. ● Creating the workflow menu, which creates logical groups of workflow forms. ●...
Page 50: Configuring A Workflow Group
Configuring a workflow group The first step in creating a workflow process is to create a workflow group. NOTE Rather than creating a new group, the default group, called the Common MFP Group can also be used. This group cannot be deleted. Custom groups are optional and provide a way to associate different workflows with different devices or groups of devices.
Page 51: Configuring A Workflow Form
Configuring a workflow form The final step in creating a workflow process is to create a workflow form. Forms are destination- specific. Three destination types are available: ● Folder ● FTP site ● Printer The following sections describe how to create a workflow form for each of these destination types. To create a workflow form for a folder destination Click a workflow menu to select it.
Page 52 NOTE Based on the option selected, the options on the Workflow Form dialog box change. This procedure applies to the Folder option. See the following sections for instructions for creating a workflow form for an FTP site or a printer. Type the path for the destination folder in the Folder Path text box, or browse to select a path.
Page 53 In the Add Prompts dialog box, click New to create a new prompt. This opens the Workflow Prompt dialog box. NOTE In version 4.3 of the HP DSS program, some default prompts appear in the Available Prompts box. You can either use one of these default prompts or create a new prompt.
Page 54 Table 3-3 Response format options Format Attributes ● String The user can type any alphanumeric string. ● Minimum length: 1 ● Maximum length: 127 ● Numeric The user is limited to typing numbers only. ● Decimal places range from 0 to 15 ●...
Page 56: Creating A Workflow Form For An Ftp Site
Creating a workflow form for an FTP site The following instructions describe how to send a workflow document to an FTP site rather than a network folder. Click a workflow menu to select it. Click Add Form. The Workflow Form dialog box appears. Figure 3-18 Workflow form for an FTP site In the Form Name text box, type a name for the new form.
Page 57: Creating A Workflow Form For A Printer
Creating a workflow form for a printer The following instructions describe how a workflow form can also be used to send a scanned document to a network printer to be printed. Click a workflow menu to select it. Click Add Form. The Workflow Form dialog box appears. Figure 3-19 Workflow form for a printer In the Form Name text box, type a name for the new form.
Page 58 Click OK to save the workflow form. Click Apply to save the settings on the Workflow tab. Chapter 3 Software features ENWW...
Page 59 Using authentication Authentication is a security feature that requires users to provide a network username and password before using digital-sending features. Authentication can be turned on or off for each device that the HP DSS supports. NOTE At no time are the credentials that are used to authenticate at the device written to either the HP DSS server or the device hard disk.
Page 60: Methods Of Authentication
Methods of authentication This section describes the three methods of authentication: ● Windows Active Directory ● Novell authentication ● LDAP authentication Windows Active Directory authentication method HP DSS Windows authentication uses Microsoft Active Directory, a special-purpose database that contains information about objects, including users, that are contained within the domain. The Active Directory database resides on domain controllers and is automatically replicated across all domain controllers in the domain.
Page 62: Novell Authentication Methods
Click View/Edit. In the Apply onto drop-down list, select This object and all child objects. Click Apply. Click OK to close the Properties dialog box. Right-click Users and then click Refresh. NOTE Enabling anonymous access to the Users container might also enable other anonymous users (for example, the Guest logon) to view LDAP properties.
Page 65: Configuring Authentication
Configuring Authentication Use the HP MFP DSS Configuration Utility Authentication tab to control how users are authenticated when using the digital-sending features. Figure 3-23 The Authentication tab Authentication consists of two interdependent parts. First, the device verifies the user’s credentials by using the selected authentication method.
Page 66: Ldap Configuration
● Novell NDS (if Novell client software is present) ● Novell Bindery (if Novell client software is present) LDAP Configuration After selecting the authentication method on the Authentication tab, the LDAP configuration settings appear. The device uses LDAP to retrieve the e-mail address for the authenticated user. After the user has provided valid credentials, the software uses this information to match an attribute in the LDAP database.
Page 67: Troubleshooting Authentication
Troubleshooting authentication If Find Settings does not return any information, or if a user-credential error occurs during Find Settings or Test, one of the following three criteria for a successful LDAP query probably has not been met: ● HP DSS must be configured with the correct search root. The search root is a string that represents the location in the Active Directory database where the search begins.
Page 68: Determining The Search Root
C:\ telnet 15.63.55.144 389 If the Telnet program does not respond with the message “Could not open connection to the host,” the LDAP protocol is probably running on this specific port. Determining the search root The search root is the distinguished name (DN) of the entry in the LDAP directory where the search is to begin.
Page 69: To Determine Access Rights Using The Microsoft Ldap Administration Tool (Ldp.exe)
Determining access rights Several methods are available to determine whether or not the account used in the LDAP configuration has read access to data in the Active Directory. Two of them are described in the following sections. To determine access rights using the Microsoft LDAP Administration tool (LDP.EXE) Run LDP.EXE (Click Start, click Run, and then type LDP.EXE).
Page 70: Determining The Correct Ldap Attributes
Click Apply. Click OK to close the Properties dialog boxes. Right-click the root of the directory and select Refresh. Determining the correct LDAP attributes Use the Microsoft LDAP Client or the Microsoft Management Console tool ADSIEDIT to determine which LDAP attributes are present for individual user objects in the Active Directory. The MMC tool ADSIEDIT is typically run at the domain controller console.
Page 71: To Determine Ldap Attributes Using The Microsoft Management Console With Adsiedit.msc
To determine LDAP attributes using the Microsoft Management Console with ADSIEDIT.MSC The ADSIEdit (Active Directory Service Interface Edit) Microsoft Management Console tool can be used to view the user LDAP attribute names and attribute values that are contained in the directory. Run ADSIEDIT.MSC (Click Start, click Run, and then type ADSIEDIT.MSC).
Page 72: Adding Addresses
Using address books An address book is available at each digital-sending device to speed up the process of selecting e-mail and fax destinations from the control panel. The e-mail addresses and fax numbers in the address book can be located on the LDAP server on the network or at a destination that has been previously specified at the control panel.
Page 73: Types Of Address Books
Types of address books On the HP LaserJet 4100mfp and the HP LaserJet 9000mfp, e-mail addresses that are typed directly at the control panel of a device that is not connected to HP DSS are stored in a local address book. When the device is added to HP DSS, the local address book is imported into a “Guest”...
Page 74: Global (Replicated Ldap/Abm)
Guest The Guest address book provides unauthenticated users a place to store, add, and delete e-mail addresses that are typed at the device control panel. The user can gain access to the Guest address book from any digital sender or MFP that is configured to use HP DSS. Global (Replicated LDAP/ABM) The digital-sending device can be configured to import address book records from an LDAP server.
Page 75: Importing Addresses Into The Abm
Importing addresses into the ABM E-mail addresses can be imported into the ABM so that they can be made available to devices served by HP DSS. Four types of e-mail address lists can be imported into the HP Address Book Manager: ●...
Page 76: Configuring Ldap Directory Replication
Configuring LDAP directory replication The e-mail addresses and fax numbers in the address book come from several sources: ● The LDAP server on the network ● Destinations that users have previously specified at the control panel ● E-mail and fax address books that have been created by using the HP Address Book Manager One of two methods can be used to synchronize the digital-sender address books with the LDAP server.
Page 77: To Set Up Automatic Replication Of The Ldap Address Book
To set up automatic replication of the LDAP address book On the HP DSS server, open the HP MFP DSS Configuration Utility and click the Addressing tab. Click Settings..The Replicating LDAP Address Book dialog box appears. Figure 3-25 Replicating LDAP Address Book dialog box Select the Enable LDAP Directory Replication check box.
Page 78: Configuring Dss Address Books
MAPI client software program is installed (such as Microsoft Outlook), this component should already be in place. Configuring DSS address books HP DSS uses address books to store e-mail addresses that a user types at the device. If user authentication is enabled on the device, addresses are stored in a user's private HP DSS address book.
Page 79: Configuring A Device
To have the new device use the same settings as a previously configured device, select the previously configured device from the When adding new mfps copy settings from drop-down list. Click Add--> to add the device to the MFP List. NOTE You can add only as many digital senders or MFPs as there are seats available in the HP DSS license.
Page 80 This procedure is a brief overview of the process of configuring individual digital-sending devices. For more detailed instructions, see the following sections beginning with Send to Email tab. On the HP DSS server, open the HP MFP DSS Configuration Utility and select a device from the list on the MFP Configuration tab.
Page 81: Send To Email Tab
Hint Configuration settings can be copied from one device to another device. In the MFP List: dialog box click the name of the device that is using the settings that are to be copied. Click Copy Settings. Click the name of the device where the settings are to be copied to. Click Paste Settings.
Page 82 To enable send to e-mail by using HP DSS On the HP DSS server, open the HP MFP DSS Configuration Utility and select a device from the list on the MFP Configuration tab. Click Configure MFP..., and then select the Send to Email tab. Select the Enable Send to Email check box to enable digital sending by using e-mail.
Page 83: Advanced E-Mail Settings
NOTE If authentication is enabled, the Default 'From' Address group box is disabled. The e-mail address of the authenticated user is used for the From e-mail address. Type the Display Name (optional). This name appears in the From: text box when the MFP user first initiates a send-to-e-mail operation.
Page 84: Send To Fax Tab
NOTE Select the Editable by user check box to allow the user to edit the e-mail message. The device uses the Attachment Settings as the initial settings for each e-mail message: ● In the Default File Format drop-down list, select the file format to be used for e-mail attachments.
Page 85: Configuring The Hp Dss Send-To-Fax Feature
Figure 3-29 Send to Fax tab in the Configure MFPs window Use the Send to Fax tab to configure the send-to-fax features for the selected device. Depending on the faxing method and settings, some of these options might not be available. Configuring the HP DSS send-to-fax feature On the HP DSS server, open the HP MFP DSS Configuration Utility and select a device from the list on the MFP Configuration tab.
Page 86: Configuring The Mfp Analog Send-To-Fax Feature
Select the fax notification options in the Notification group box. ● Make a selection from the Condition on which to notify drop-down menu. The options are Never, Always, or for errors on any faxes. ● When notification is enabled, the Method used to deliver notification drop-down menu becomes available.
Page 87 Figure 3-30 Addressing tab in the Configure MFPs window On the HP DSS server, open the HP MFP DSS Configuration Utility and select a device from the list on the MFP Configuration tab. Click Configure MFP..., and then select the Addressing tab. Select the Allow mfp to directly access an LDAP Address Book check box to use an LDAP database for address queries.
Page 88 The Accessing the LDAP Server group box includes controls for configuring network settings for the address book. ● Click Find Servers to find any LDAP servers on the network by broadcasting a predetermined query to all servers on the local subnet. If you know the network address of the LDAP server, you can type it into the LDAP Server: text box rather than using Find Servers.
Page 89: Advanced Addressing Settings
NOTE The HP LaserJet 4100mfp and HP LaserJet 9000mfp do not support fax numbers. Click Advanced to set up some more advanced LDAP search options. See Advanced addressing settings. Click Test to query the LDAP database with the configured look-up options and obtain any records.
Page 90 NOTE See RFC 2245 for more information about LDAP filters. Select or clear the Entries in the Database are Alphabetized check box based on the local configuration. Because Active Directory does not return data in alphabetical order, clear this box if Active Directory is being used.
Page 91: Log Tab
Log tab The Configure Mfps Log tab displays the digital sending activities carried out by the specific selected device. Figure 3-32 Log tab in the Configure MFPs window The Log tab contains the following controls. ● Maximum Entries: Use this drop-down list to select the number of entries that appear in this window.
Page 92: Preferences Tab
● Refresh: Click this button to refresh log events. ● Clear: Click this button to clear all of the log entries. Preferences tab The Preferences tab is shown in the following illustration. Figure 3-33 Preferences tab in the Configure MFPs window On the Preferences tab, use Default Scanner Settings to set the default settings for document size, expected page content, and duplexing: ●...
Page 93: Properties Tab
Use the controls in the Time-outs group box to control the delay before the device returns to its default digital-send settings. NOTE The Time-outs options are only available in HP DSS software versions previous to 4.3. Properties tab The Properties tab contains information about the device that was selected in the MFP Configuration tab of the HP MFP DSS Configuration Utility.
Page 94 Chapter 3 Software features ENWW...
Page 95: Troubleshooting Tools
Troubleshooting tools This chapter discusses some of the software tools that can be used to troubleshoot problems with the HP DSS program. The following topics are covered: ● Using the Activity Log in the Configuration Utility ● Using the log for an individual device ●...
Page 96: Using The Activity Log In The Configuration Utility
Using the Activity Log in the Configuration Utility The Activity Log monitors digital-sending activities. Up to 1,024 entries are stored in each activity log. New events overwrite the oldest events. The log entries are saved in an .XML file on the HP DSS server.
Page 97 Using the log for an individual device To view the event log for an individual MFP or digital sender, open the HP MFP DSS Configuration program and click the MFP Configuration tab. Select a device in the device list, and then click Configure MFP.
Page 98 Table 4-1 Device log events (continued) Event Description Action to take ● E-mail Protocol Error An e-mail message could not be sent Verify that the e-mail server is because of network or server problems. running. E-mail Communication Error ● Test the e-mail settings on the E-mail Server Unavailable Error Email tab of the HP MFP DSS Configuration Utility.
Page 99: Understanding Critical Error Notifications
Understanding critical error notifications Select the Notify administrator of critical error check box on the General tab of the HP MFP DSS Configuration Utility to receive e-mail messages when critical errors occur. The subject line of these e-mail messages reads: HP MFP Digital Sending Software – Critical Error Notification. The e-mail message body reads as follows: “The HP MFP Digital Sending Software server [server TCP/ IP] incurred a critical error [error message].
Page 100 Chapter 4 Troubleshooting tools ENWW...
Page 101: Installation And Removal
Installation and removal This chapter provides system requirements and procedures for installing and removing the HP DSS on computers or servers that are running Windows operating systems. The following topics are covered: ● System requirements ● Uninstalling HP DSS ENWW...
Page 102: System Requirements
System requirements This section provides system requirements for the MFP products and the HP DSS server to run HP DSS and the HP MFP DSS Configuration Utility. Requirements for installing HP DSS The following are the requirements for installing and running HP DSS: ●...
Page 103: Client Operating Systems (For The Address Book Manager Only)
Client operating systems (for the Address Book Manager only) The following client operating systems are supported for the Address Book Manager (ABM): ● Windows Server 2003 ● Windows XP Professional ● Windows NT 4 .0 or later (TCP/IP only) ● Windows 2000 (TCP/IP only) ●...
Page 104: Ports
Ports The following ports are used by the HP DSS service and the MFP: ● HP DSS Service: 1687, 500-5002 ● LDAP: 389 ● DSMP: 1783 ● SMTP: 25 ● JetSend: 1782 ● ABM: 406 ● MFP broadcast: 161 HP DSS CD contents Assuming that D: is the designation for the CD-ROM drive, the following folders and files are included on the HP DSS CD: D:\ABM\...
Page 105: Uninstalling Hp Dss
NOTE HP LaserJet 8000 series printers and mopier MFPs are not supported in HP DSS V4.x. However, because they are not removed from the HP DSS device list automatically during the upgrade, they must be removed manually. NOTE The HP DSS features that are available depend on the model of the printers and MFPs installed.
Page 106 Chapter 5 Installation and removal ENWW...
Page 107: Appendix
Appendix This appendix contains information about the following topics: ● Image processing ● Supported third-party fax programs ENWW...
Page 108: Image Processing
Image processing Image-processing features for HP DSS include the following options: ● Different file formats depending on the intended use of the scanned image. ● E-mail and send-to-folder: portable document format (PDF) or .PDF, joint photographic experts group (JPEG) or .JPEG, tagged image file format (TIFF) or .TIFF, and multipage tagged image file format (MTIFF) or .MTIFF ●...
Page 109: E-Mail File Settings
Table 6-1 Effects of the file settings (continued) Custom Key settings Job settings Description File Sending File type Document Resolution: File size Color Bits/pixel format quality type pixels per compression inch MTIFF Hi-res photo MTIFF Photo Black and 8 bpp, None white PCL5 Black and...
Page 110: Supported Third-Party Fax Programs
Table 6-2 Document type settings (continued) Document type Description ● Mixed Good for text ● Good for photographs ● Good for OCR ● Photo Best for photographs ● Accurate surge representation ● Text might appear light The following exceptions and notes relate to the send quality settings. ●...
Page 111 ● Interstar LightningFAX ● Object Fax ● Omtool ● RedRock FaxNow! ● RTEFax ● Tobit DvISE ● TOPCALL ● Zetafax ENWW Supported third-party fax programs...
Page 112 Chapter 6 Appendix ENWW...
Page 113 Index ABM (Address Book Manager) Digital Sending Configuration Utility about 66 Addressing tab 78 address book settings 78 operating systems supported Log tab 83 configuring MFP devices 76 Preferences tab 84 file formats 11 activity log 88 Send to e-mail tab 73 LAN settings 32 address books settings 4, 9...
Page 114 components 12 firmware requirements 95 HP DSS 4 features 1, 7 HP DSS, included with 4 LAN fax 32 removing 97 models supported 1 size, file settings 4 Send to e-mail, enabling 74 compression 100 system requirements 94 Send to Fax tab 76 e-mail attachments 10 HP MFP DSS Configuration Utility system requirements 94...

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Digital sending software v4

HP T1936AA - Digital Sending Software Technical Reference

1 Purpose and Scope

2 Software Description

3 Software Features

4 Troubleshooting Tools

5 Installation and Removal

6 Appendix

Quick Links

Troubleshooting

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Summary of Contents for HP T1936AA - Digital Sending Software

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Table of Contents