Obtaining On-Site Warranty Service - HP Integrity rx2600 Getting Started Manual

obtaining on-site warranty service

HP Integrity rx2600 server and HP workstation zx6000 Getting Started Guide
Support can be obtained from 1-800-593-6631 (U.S. and Canada).
For Worldwide locations, visit:
www.hp.com/cpso-support/guide/psd/cscus.html
You will be asked to provide the product model number and serial
number and may be required to provide dated proof of purchase.
During the on-site warranty period, customer-replaceable
components may be serviced through expedited part shipment. In this
event, HP will prepay shipping charges, duty, and taxes; provide
telephone assistance on replacement of the component when
necessary; and pay shipping charges, duty, and taxes for any part that
HP asks to be returned.
On-site visits caused by non-Hewlett-Packard products —whether
internal or external to the system processor unit— are subject to
standard per-incident travel and labor charges.
On-site service for this product is restricted or unavailable in certain
locations. In HP Excluded Travel Areas — areas where geographical
obstacles, undeveloped roads, or unsuitable public transportation
prohibit routine travel — service is provided on a negotiated basis at
extra charge.
Response time for HP on-site service in an HP Service Travel Area is
normally next business day (excluding HP holidays) for HP Travel
Zones 1-3 (generally 100 miles or 160 Km from the HP office).
Response time is second business day for Zones 4 and 5 (200 miles,
320 Km); third business day for Zone 6 (300 miles, 480 Km); and
negotiated beyond Zone 6 (greater than 300 miles). Worldwide
Customer Support Travel information is available from any HP Sales
and Service Office.
Travel restrictions and response time for dealer or distributor service
are defined by the participating dealer or distributor.
Service contracts which provide after-hour or weekend coverage,
faster response time, or service in an Excluded Travel Area are often
available from HP, an authorized dealer, or authorized distributor at
additional charge.
Warranty Statements
B–5