Dish Network Solo ViP 411 User Manual page 123

Ordering a Pay-Per-View Program
What Is Happening
Someone orders a Pay-Per-View
program without your permission.
You find that you are not able to order
a Pay-Per-View program.
You find that you are not able to
cancel a Pay-Per-View program.
Your setup includes more than one
receiver. You order a Pay-Per-View
program, but it does not appear on all
of the receivers.
Menus
What Is Happening
You were using a menu, and it
suddenly closed.
Possible Reason
You may have been away from
the receiver, and someone else
used it.
The receiver may not be
connected to an active
telephone line or broadband
Internet connection.
You ordered a Pay-Per-View
program, and then decided not
to watch it.
You ordered a Pay-Per-View
program, and want it to be
available on all the receivers in
your setup.
Possible Reason
You may have not done anything
with the remote control or front
panel buttons for several
minutes.
Reference
Troubleshooting Tables
What to Do
Lock the purchase of Pay-Per-View
programs. Remember that you are
responsible for all Pay-Per-View
purchases, whether or not you
authorize such purchases. If you lock
Pay-Per-View purchases, then anyone
who wants to order a Pay-Per-View
program must enter the password.
Connect each receiver to a phone line
or a broadband Internet connection for
Pay-Per-View ordering using the
remote control.
You cannot cancel an order for a Pay-
Per-View program, whether it was just
ordered or ordered earlier.
If you want to watch a Pay-Per-View
program on TVs connected on each
receiver, you must order the program for
each receiver but you only pay for the
program once.
What to Do
The receiver has a time-out feature that
closes any menu after several minutes
of no activity. This will discard any
changes you have made, but otherwise
does no harm to the receiver. Start over
again.
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