Technical Information; Troubleshooting - PRESONUS FIRESTUDIO MOBILE Owner's Manual

5

TECHNICAL INFORMATION

5.1

Troubleshooting

TECHNICAL INFORMATION
5.1 Troubleshooting
Many technical issues can arise when converting a
standard computer into a digital audio workstation
(DAW). PreSonus can only provide support for issues
that directly relate to the FireStudio Mobile interface
and Studio One Artist software. It may be necessary
to contact the manufacturer of the computer,
operating system, and third-party DAW software to
obtain additional technical support. PreSonus does
not provide support for issues regarding operating
systems, additional hardware, or non-PreSonus
software. Please check our Web site, www.presonus.
com, regularly for software information and updates,
fi rmware updates, and technical support. You also
can get technical assistance by calling PreSonus at
225.216.7887, Monday through Friday, between the
hours of 9 a.m. and 6 p.m. Central Time. PreSonus
Technical Support can also be contacted during the
same hours via email at techsupport@presonus.com.
Pops and Clicks
Pops and clicks in your input or playback audio
are typically caused by momentary losses of
synchronization between the FireStudio Mobile and
its clock source. This can be due to a FireWire card
that is not suited for FireWire audio devices or to a
lack of CPU power or available memory. Try closing
all unnecessary programs, increasing the buff er
size in the Universal Control, and optimizing your
operating system for audio.
Pops and clicks exclusive to the digital inputs or
outputs are typically caused when the FireStudio
Mobile is not digitally synced to the external digital
device. If this is the case, ensure your FireStudio
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PreSonus FireStudio Mobile Owner's Manual
Mobile and external digital device are properly
synced. Please consult your external device's user
manual for details on syncing it to your FireStudio
Mobile.
Flashing Sync Light
The FireStudio Mobile's Sync light fl ashes red and
blue when it is not synced. Check the FireWire cable
to ensure that it hasn't become disconnected. If
you are using an external digital device, and your
Clock Source is set to the correct digital input, set
the sample rate in the Universal Control to the same
sample rate as that of your master clock. If you are
not using an external device to generate word clock,
open the Universal Control and set the Clock Source
to "Internal. "
Audio Dropouts
Audio dropouts can occur when the speed of your
processor cannot process the audio buff ers fast
enough. Increase your buff er size in the Universal
Control and try the diff erent Operation Modes.
No Input Signal on Channel 1 or 2
1 Check your mic cable. This should typically be an
XLR connection.
2 Make sure that the microphone does not require
phantom power. If it does, press the 48V button.
Note: Engaging phantom power will place +48V on
both Channels 1 and 2. Be sure that nothing will be
damaged by phantom power being present on the
adjacent channel.
Recommended FireWire Chipsets
The FireStudio Mobile will work with a wide range
of FireWire cards and confi gurations. However, due
to the plethora of FireWire chipsets currently on the
TECHNICAL INFORMATION 5
Troubleshooting 5.1
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