Unable To Launch A Remote Session On The Managed Device That Is Running On A Very Low Color Quality; Unable To Launch The Remote Management Viewer; Abnormal Session Termination Might Fail On A Windows Vista, Windows 7, Windows Server 2008, Or Windows Server 2008 R2 Managed Device; Console Firewall - Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - REMOTE MANAGEMENT REFERENCE 10.3 Management Manual

Unable to launch a remote session on the managed device that is running on a very
low color quality
Source: ZENworks 10 Configuration Management; Remote Management.
Explanation: You might not be able to launch Remote control, Remote View, or Remote
Diagnostics session on a managed device that is running on a very low color
quality (less than 8 bits per pixel (bpp)).
Action: Increase the color quality of the device to 16 bpp or higher by using the
following procedure:
1. Right-click the desktop.
2. Click Properties.
3. In the Display Properties window, click Settings.
4. Select the appropriate color quality, then click OK.

Unable to launch the Remote Management viewer

Source: ZENworks 10 Configuration Management; Remote Management.
Possible Cause: The Remote Management viewer might not be launched if the Remote
Management viewer executable file is deleted or renamed.
Action: Reinstall the Remote Management viewer by downloading the latest version of
novell-zenworks-rm-viewer.msi
ZENworks_server_IPaddress/zenworks-remote-management
Abnormal Session Termination might fail on a Windows Vista, Windows 7, Windows
Server 2008, or Windows Server 2008 R2 managed device
Source: ZENworks 10 Configuration Management; Remote Management.
Explanation: During a remote session, if the user disables the network connection on a
Windows Vista, Windows 7, Windows Server 2008, or Windows Server 2008
R2 managed device, ZENworks might not detect it as an abnormal termination
and might not lock the device or log out the user on the managed device.
Action: None.
The Remote Management Listener fails to accept the remote session requests from
the managed device, if the port at which the listener binds is not opened in the
management console firewall.
Source: ZENworks 10 Configuration Management; Remote Management.
Action: In the management console firewall, open the listener port.
Troubleshooting error messages encountered while using the Remote Management
component
Source: ZENworks 10 Configuration Management; Remote Management.
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Troubleshooting 71