Session Collaboration; Remote Management Auditing; Understanding Remote Management Proxy - Novell ZENWORKS 10 CONFIGURATION MANAGEMENT SP3 - REMOTE MANAGEMENT REFERENCE 10.3 Management Manual

NOTE: This feature is currently supported only on Windows.

1.3.11 Session Collaboration

Lets a group of remote operators collaborate to jointly perform a remote session. The master remote
operator can invite other remote operators to the session, delegate the remote control rights to
another remote operator to solve a problem, regain control from the remote operator, and terminate a
remote session. For more information, see

1.3.12 Remote Management Auditing

Lets you generate audit records for every remote session performed on the managed device. The
audit log is maintained on the managed device and is viewable by the user.

1.4 Understanding Remote Management Proxy

You cannot perform any remote management operation on a managed device that is on a private
network or is on the other side of a firewall or router that is using NAT (Network Address
Translation). This is because the NAT firewall hides the device IP address from the external network
and thereby blocks any connection request made to the device. To remotely manage such a device,
the remote operation must be routed through a Remote Management Proxy.
For more information on routing the remote operation through proxy when initiating a remote
session from the Management Console, see
Management Session from the Device Context" on page
For more information on routing the remote operation through proxy when initiating a remote
session from the device context, see
Session from the User Context" on page 38
Figure 1-2
Public Network
Management
Console
You must install the proxy on a device that is placed in a demilitarized zone (DMZ). The device
where you install the proxy should be accessible from the public network that has the management
console and should be able to access devices that are in a private network. For information on
installing the remote management proxy, see
Proxy," on page
16 ZENworks 10 Configuration Management Remote Management Reference
Remote Management Proxy
Demilitarized
Zone
Remote
Management
Proxy
Firewall
47.
Section 3.1.2, "Session Collaboration," on page
Route Through Proxy
35.
Route Through Proxy in
Private Network
Firewall
Section 2.10, "Installing a Remote Management
in "Initiating a Remote
"Initiating a Remote Management
Managed
Device
53.