Linksys WRVS4400N User Manual page 130

1. In the command prompt, type ping 192.168.1.1 and press the Enter key.
• If you get a reply, the computer is communicating with the Router.
• If you do NOT get a reply, check the cable, and make sure Obtain an IP address
automatically is selected in the TCP/IP settings for your Ethernet adapter.
2. In the command prompt, type ping followed by your Internet IP address and press the
Enter key. The Internet IP Address can be found in the web interface of the Router. For
example, if your Internet IP address is 1.2.3.4, you would enter ping 1.2.3.4 and press the
Enter key.
• If you get a reply, the computer is connected to the Router.
• If you do NOT get a reply, try the ping command from a different computer to verify that
your original computer is not the cause of the problem.
3. In the command prompt, type ping www.linksys.com and press the Enter key.
• If you get a reply, the computer is connected to the Internet. If you cannot open a
webpage, try the ping command from a different computer to verify that your original
computer is not the cause of the problem.
• If you do NOT get a reply, there may be a problem with the connection. Try the ping
command from a different computer to verify that your original computer is not the
cause of the problem.
I am not getting an IP address on the Internet with my Internet connection.
1. Refer to "I want to test my Internet connection" to verify that you have connectivity.
2. If you need to register the MAC address of your Ethernet adapter with your ISP, please see
"Appendix E: Finding the MAC Address and IP Address for Your Ethernet Adapter. " If you
need to clone the MAC address of your Ethernet adapter onto the Router, see the MAC
Address Clone section of "Chapter 6: Setting Up and Configuring the Router" for details.
3. Make sure you are using the right Internet settings. Contact your ISP to see if your Internet
connection type is DHCP, Static IP Address, or PPPoE (commonly used by DSL consumers).
Please refer to the Basic Setup section of "Chapter 6: Setting Up and Configuring the
Router" for details on Internet Connection Type settings.
4. Make sure you use the right cable. Check to see if the Internet LED is solidly lit.
5. Make sure the cable connecting from your cable or DSL modem is connected to the
Router's Internet port. Verify that the Status page of the Router's Web-based Utility shows a
valid IP address from your ISP.
6. Turn off the computer, Router, and cable/DSL modem. Wait 30 seconds, and then turn on
the Router, cable/DSL modem, and computer. Check the System Summary tab of the
Router's Web-based Utility to see if you get an IP address.
I am not able to access the Router's Web-based Utility Setup page.
WRVS4400N User Guide
Common Problems and Solutions
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