Cannot Connect To The Nas Manager; Blank Login Screen - Dell PowerVault NX3600 Administrator's Manual

Workaround

Cannot Connect To The NAS Manager

Description
Cause
Workaround

Blank Login Screen

Description
Cause
• There are network problems communicating with
the NTP server.
1. Identify the NAS NTP server from the System
Configuration/ Time Configuration page. Record the
host name(s) or IP address(es) for further reference.
2. If no NTP server is defined, define one. It is
recommended synchronizing the NAS system clock
with the NTP server used by the Active Directory
Domain Controller (ADDC). This avoids time
difference issues and possible authentication
problems. In many cases the ADDC is also the NTP
server.
3. Verify that the NTP server is up and provides the
NTP service.
4. Check the network path between the NAS system
and the NTP server, using ping, for example. Verify
that the response time is in the millisecond range.
Unable to connect to the NAS Manager.
Probable causes may be:
• The user is attempting to connect using an
incorrect IP address or is using the wrong system
name.
• The client computer's IP information is configured
incorrectly.
• The user is using an incorrect user name or
password.
• The user's browser properties are preventing the
connection.
1. Verify that the client's IP information is set correctly.
2. Verify that the DNS information is configured
correctly.
3. Verify the user name and password.
4. Verify the proxy information in the browser's
settings.
5. If you are using Microsoft Windows Server 2008,
disable IE ESC.
Unable to connect to the NAS Manager and the login
screen is blank.
Probable causes may be:
• Java script is disabled.
• IE SEC is enabled.
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