Troubleshooting System Issues; Troubleshooting System Shutdown - Dell PowerVault NX3600 Administrator's Manual

Workaround

Troubleshooting System Issues

Troubleshooting System Shutdown

Description
Cause
If the backup application cannot connect to a NAS
appliance:
1. Log in to the NAS Manager or open a remote
terminal to the appliance.
2. On the NAS Manager, go to Data Protection →
NDMP → NDMP Configuration page. In NAS CLI, go
to Data Protection NDMP Configuration menu.
3. Verify that NDMP is enabled. If NDMP is enabled, go
to step 5.
4. On the NAS Manager, the Enabled check box must
be checked.
5. In the NAS CLI, type view and ensure that State is
set to Enabled.
6. If NDMP is not enabled, enable it.
7. Verify that backup application IP address is
configured in NDMP.
8. On the NAS Manager, the DMA server list must
include the IP address of the backup application.
9. In the NAS CLI, type view and ensure that the DMA
Servers list includes the IP address of the DMA
application trying to access the NAS appliance.
If the backup appliance can connect to a NAS appliance
but cannot log in, use backup_user as the user name for
the NDMP client, while setting up the NDMP backup/
restore in your backup application. The default password
for NDMP client is Stor@ge!
To change the password:
1. Log in to the NAS Manager or open remote terminal
to the appliance.
2. In the NAS Manager, go to Data Protection →
NDMP → NDMP Configuration page. In NAS CLI, go
to Data Protection → NDMP → Configuration menu.
3. In the NAS Manager, click Change Password. In the
NAS CLI, run the data-protection ndmp
configuration set-Password
<new_password> command.
If the backup application can log into the NAS appliance,
but if no volumes are available for backup, verify that the
NAS appliance has NAS volumes created on it.
During a system shutdown using the NAS Manager, the
system does not stop and the controllers do not shutdown
after 20 minutes.
The system shutdown procedure is comprised of two
separate processes:
• Stopping the file system
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