HP T1936AA - Digital Sending Software Support Manual page 36

Common digital sending problems (continued)
Problem
Job scans but does not
print
Job prints, but not as
expected
Job does not arrive at
FTP destination
Job does not arrive at
folder destination
30 Chapter 3 - Troubleshooting
Description and actions
Make sure that the remote printer is online.
Verify that the remote printer is not out of paper.
Make sure the remote printer is loaded with correct paper size/type.
Verify that the print driver is installed.
Make sure that the print driver was not renamed.
Make sure that there has not been a driver failure.
The driver settings are incorrect.
Make sure that there is not a networking problem.
Verify that the credentials are correct.
Make sure that the remote directory exists.
Verify that the appropriate permissions to change the directory have been
made.
Make sure that the appropriate permissions to write to the directory have
been made.
Make sure the folder directory exists.
Verify folder permissions for the user.
Verify the folder path if entered at control panel by authenticated user.
ENWW