Troubleshooting - US Robotics USR997900 Installation Manual

Troubleshooting

Check the following troubleshooting items before contacting the U.S. Robotics Technical Support
department.
I am experiencing compatibility problems between my computer and the 10/
100 Mbps Network Card.
Check with your computer's documentation to make sure that your computer's BIOS supports the
following:
• PCI Local Bus Specification v2.0 or later.
• An enabled bus-master slot and not a slave PCI slot.
• A PCI slot that is configured to support INTA.
• A PCI slot that is configured for level-triggered interrupts instead of edge-triggered interrupts.
Note: Consult your computer's documentation, contact the dealer who sold you your
computer, or contact your computer's manufacturer for instructions on making changes
to your BIOS settings.
My computer is not recognising my 10/100 Mbps Network Card.
If your computer cannot find the U.S. Robotics 10/100 Mbps Network Card or the network driver
does not install correctly, check the following:
Possible Solution:
Make sure the adapter is securely seated in the PCI slot. Check for any hardware problems, such
as physical damage to the card's edge connector. Try the card in another PCI bus-master slot. If
this fails, test another U.S. Robotics 10/100 Mbps Network Card that is known to operate cor-
rectly.
Possible Solution:
Check to see if there is a resource conflict in the PCI configuration.
Possible Solution:
If there are other network adapters in the computer, they may be causing conflict. Remove or dis-
able all other adapters from the computer and test the U.S. Robotics 10/100 Mbps Network Card
separately.
Possible Solution:
Check for a defective computer or PCI bus by trying the adapter in another computer that is
known to operate correctly.
I am unable to access the network or the Internet.
There may be a network or Internet connection problem if the LED on the card's bracket does not
illuminate or if you cannot access any network or Internet resources from the computer. Check
the following items:
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