Troubleshooting Guide - Denon DVM-1835 Operating Instructions Manual

TROUBLESHOOTING GUIDE

If the DVD player does not perform properly when operated as instructed in this Operating Instruction, check the player, con-
sulting the following checklist.
Problem
No power
No sound or picture
Distorted picture
Completely distorted picture or
black/white picture with DVD
No sound or distorted sound
No audio at digital output
No DTS sound output
Picture freezes momentarily
during playback
Disc can't be played
No return to start-up screen when
disc is removed
The player does not respond to
the remote control
Buttons do not work or player stops
responding
Player does not respond to some
operating commands during playback
DVD player cannot read
CDs/DVDs
Angle does not switch
Playback does not start when the title is selected
The password for rating level has been forgotten
NOTES:
• Some functions are not available in specific modes, but this is not a malfunction. Read the description in this Operating
Instruction for details on correct operations.
• Playback from a desired track and random playback are not available during program playback.
• Some functions are prohibited on some discs.
Solution
–Check if the AC power cord is properly connected.
–Unplug the AC power cord once, and wait for 5-10seconds and
then plug it in again.
–Check if the TV is switched on.
–Check the video connection.
–Check the VIDEO/AUDIO cable connections to the TV.
–DTS sound cannot be produced with an analog connection.
–Sometimes a small amount of picture distortion may appear.
This is not a malfunction.
–Connect the DVD player directly to the TV.
–Connect the DVD player directly to the TV.
–Make sure the disc is compatible with the DVD player.
–Adjust the volume.
–Check that the speakers are connected correctly.
–Check the digital connections.
–Check the audio settings.
–Use a DIGITAL OUT jack when outputting the DTS sound.
–Check the disc for fingerprints/scratches and
clean with a soft cloth wiping from center to edge.
–Clean the disc.
–Clean the disc.
–Ensure the disc label is facing up.
–Check if the disc is defective by trying another disc.
–Cancel the parental lock or change the control level.
–Insert a correct disc that plays on this player.
–Reset the player by switching the player off, then on again.
–Aim the remote control directly at the sensor on the front of the player.
–Reduce the distance to the player.
–Replace the batteries in the remote control.
–Re-insert the batteries with their polarities (+/– signs) as indicated.
–To completely reset the player, unplug the AC cord from the AC
outlet for 5-10 seconds.
–Operations may not be permitted by the disc.
Refer to the instructions of the disc.
–Use a commonly available CD/DVD cleaner to clean the lens
before sending the DVD player for repair.
–The angle cannot be switched for DVDs which do not contain
multiple angles. In some cases multiple angles are only recorded
for specific scenes.
–Check the "RATINGS" setting.
–Enter the default password "4737", then your forgotten password
will be cleared.
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EN