CONCORD EYE-Q DUO 2000 Faq

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EYEQ Duo 2000

1. How do I download files to my computer using Mass Storage?

The camera has two different modes corresponding with different transfer

methods to download files. Before you connect the camera to your computer,

you must install the camera driver on your PC. If you want to download the

files from the camera to the PC using Mass Storage, you should set the

camera mode to DSC mode. Follow the steps below to set the camera to DSC

mode:

1. Turn on the camera.

2. Set the camera to Menu/Setup/Driver/DSC.

3. Turn off the camera.

4. Connect the camera to the computer.

5. Open the My Computer icon and double click on the Removable Disk drive.

The files will be displayed.

6. Save the files you want.

Note: Restart your computer after you install the camera driver on your PC.

2. I am having difficulties using Arcsoft Photo Impression. What should I

do?

The camera has two different ways to download pictures. If you are having

difficulties transferring pictures, most likely you have not set the camera to the

mode that corresponds with the transfer method you have selected.

Camera Mode

DSC Mode

PC Mode

Follow the steps below to download pictures using Arcsoft Photo Impression:

1. Turn on the camera.

2. Set the camera to Menu/Setup/Driver/PC.

3. Turn off the camera and connect the camera to the computer.

4. Launch Arcsoft Photo Impression

5. Click the Camera/Scanner button, then click on the drop-down list under

select source and choose Concord Eye-Q Duo 2000 DC mem.

Transfer Method

Removable Disk Driver

Arcsoft Photo Impression

Page 1 2. Set the camera to Menu/Setup/Driver/PC. 3. Turn off the camera and connect the camera to the computer. 4. Launch Arcsoft Photo Impression 5. Click the Camera/Scanner button, then click on the drop-down list under select source and choose Concord Eye-Q Duo 2000 DC mem.
Page 2 6. Click on the Acquire button. Another window will appear showing the contents (pictures) in the memory card, and options on how to handle them. 7. Select the picture you would like to view, edit or save by clicking on it. The selected image will be highlighted by a border.
Page 3 The camera can be used as a web camera and video conferencing camera. Make sure to set the camera to PC mode to use the webcam feature and follow the steps to set the camera to PC mode: 1. Turn on the camera. 2.
Page 4 5. To start the video, click on the My Video. 6. A window will pop up. Just click on the Start button, now the camera works as a webcam.
Page 5 4. Why doesn’t the flash fire? Ensure that the flash is set to Auto or Flash. If the batteries are weak, the flash will not be able to recharge and as a result, it is not able to fire. Please turn off the camera and wait a few seconds before turning it on again.